Eric Bromberg

Eric Bromberg Email and Phone Number

IT Manager at Care Central VNA & Hospice Inc. @ Care Central VNA & Hospice, Inc.
Eric Bromberg's Location
Uxbridge, Massachusetts, United States, United States
Eric Bromberg's Contact Details
About Eric Bromberg

Over the past 23 years, I have developed exceptional skills in both customer service as well as the following software applications:• Microsoft Office 95/98/2000/XP/2003/2007/2010/2016/)365• Microsoft Windows 3.1/95/98/2000/NT/XP/ME/Vista/7/10• Peregrine 4.9.0/5.1.3• Active Directory 2000/5.2.3790• Internet Explorer 6/7/8/9/10/11• Google Chrome• Mozilla Firefox• Magic 7.0/8.0• PC-DMIS• DataPage• Catalyst• Oracle 11I• Banner 6.0• Windows NetMeeting• Linux Slackware• Clarify• Remote Desktop• NEAMS• Asset Center• SAP• Lotus Notes• VPN (Cisco/Juniper)• Clarity• Extensity• Service-Now• Remedy• Good for Enterprise• Boxtone• Blackberry Exchange• Lockout Status• Avaya Site Administration• ActiveSync• CRS Front End• RSA• Nefsis Conferencing Software• Microsoft SystemCenter• Sharepoint• MyPC• BOMGAR• Encore Clinical• SCCM• SysAid• Citrix• McKesson Homecare• MSRA• QuickSupport• Maas360• Microsoft InTuneSpecialties: 19 years experience as a helpdesk analyst, 23 years experience in customer service

Eric Bromberg's Current Company Details
Care Central VNA & Hospice, Inc.

Care Central Vna & Hospice, Inc.

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IT Manager at Care Central VNA & Hospice Inc.
Eric Bromberg Work Experience Details
  • Care Central Vna & Hospice, Inc.
    It Manager
    Care Central Vna & Hospice, Inc. Aug 2023 - Present
    Gardner, Ma, Us
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  • Vna Care (Vna Of Boston, Vna Care Network, Vna Hospice Care)
    System Administrator/Asset Management
    Vna Care (Vna Of Boston, Vna Care Network, Vna Hospice Care) Mar 2015 - Aug 2023
    Worcester, Ma, Us
    • Reset network passwords using Active Directory• Responsible for scheduling on-site repair services for laptops• Troubleshoot Cisco AnyConnect VPN• Headed up iPad to laptop conversion project• Build and deploy laptops and desktops using SCCM• Provide Level I and Level II phone and deskside support• Travel to other offices to provide coverage if needed• Troubleshoot hardwire and wireless network connections• Troubleshoot and support Exchange ActiveSync
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  • Wellington Management
    Solutions Center Analyst
    Wellington Management Feb 2014 - Feb 2015
    Boston, Massachusetts, Us
    • Provide first level phone support for Windows 7 and Microsoft Office 2010• Provide first level phone support for Avaya telephone system• Reset network passwords using Active Directory• Solutions Center point of contact for laptop and desktop builds• Track incoming support calls and tickets using Remedy and Service-Now• Troubleshoot network connections, both wireless and hard wired• Troubleshoot network printers• Troubleshoot Juniper Networks VPN connection (Host Checker and Network Connect)• Troubleshoot Internet Explorer• Troubleshoot blackberry• Set up and configure loaner blackberrys for clients• Configure and maintain licenses for Good for Enterprise• Configure Avaya telephone system• Support Citrix interface• Assist deskside support with machine builds and deployments• Assist clients deskside• Troubleshoot and support MyPC, the company’s remote connection tool, on both PC and Mac OS• Support ActiveSync, the local mail client on iOS devices
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  • Methods Machine Tools
    Desktop Support Specialist
    Methods Machine Tools Sep 2012 - Feb 2014
    Sudbury, Ma, Us
    • Support 200+ users in five offices both deskside and via phone• Refresh laptops and desktops at end of life• Build laptops• Support network printers, copiers, and fax machines• Support Windows 7• Support Microsoft Office 2010• Support Internet Explorer 9• Deploy and install software using Microsoft System Center• Track incoming tickets using SharePoint
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  • Wellington Management
    Solutions Center Analyst
    Wellington Management Apr 2009 - Sep 2012
    Boston, Massachusetts, Us
    • Provide phone support for Windows XP and Microsoft Office 2003/2010• Provide phone support for Avaya telephone system• Reset network passwords using Active Directory• Solutions Center point of contact for laptop and desktop builds• Track incoming support calls and tickets using Remedy and Service-Now• Troubleshoot network connections, both wireless and hard wired• Troubleshoot network printers• Troubleshoot Juniper Networks VPN connection (Host Checker and Network Connect)• Troubleshoot Internet Explorer• Troubleshoot blackberry• Set up and configure loaner blackberrys for clients• Configure and maintain licenses for Good for Enterprise• Configure Avaya telephone system• Support Citrix interface• Assist deskside support with machine builds and deployments• Assist clients deskside
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  • Raytheon
    Hardware Asset Manager
    Raytheon Jan 2008 - Mar 2009
    Arlington, Va, Us
    Track all incoming and outgoing hardware assets for the NCS division of Raytheon using NEAMS and AssetCenterOrder new laptops, desktops, and printers using SAPResponsible for returning all hardware to leasing company at end of life
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  • Genzyme Biosurgery
    Helpdesk Analyst
    Genzyme Biosurgery Nov 2006 - Jan 2008
    Paris, France, Fr
    Provided first level phone support for Windows XP and Microsoft Office 2003Reset network passwords using Active Directory 2000Reset passwords for LiveLink, a Genzyme web-based applicationProvided first level support for Genzyme’s VPN clientTroubleshoot network printer issuesTracked all incoming support calls using ClarifyTroubleshoot network connectivity issues, both hard wire and wireless
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  • Emc
    Helpdesk Analyst
    Emc Nov 2005 - Sep 2006
    Round Rock, Texas, Us
    Provided first level phone support for Windows 2000/XP and Microsoft Office 2000/2003Reset network passwords using Active Directory 2000Reset Catalyst and Oracle 11I passwords Reset Time and Attendance passwordsAssigned software licenses using SIMSTracked all incoming support calls using Peregrine 5.1.3Provided first level support for EMC’s VPN Client and BlackIce, the VPN firewallTroubleshoot network printer issuesTroubleshoot hardwired and wireless network connectivity issuesTroubleshoot Internet ExplorerAssisted customers w. issues remotely via Windows NetMeeting
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  • Johnson & Wales University
    Senior Helpdesk Analyst
    Johnson & Wales University Sep 2003 - Nov 2005
    Providence, Rhode Island, Us
    Provided first level phone support for students, faculty, and staff from all six campuses regarding Windows 98/2000/XP/ME and Office 2000/XPReset network passwords for Denver, Miami, Norfolk, Charleston, and Charlotte students, faculty, and staff using Active Directory 5.2.3790Reset passwords for students and faculty for Uconnect, the university’s online course registration programTroubleshoot network printer issuesTroubleshoot hardwired and wireless network connectivity issuesTracked all incoming tech support calls using Magic 7.0/8.0Participated in the rollout for Banner 6.0, the online administrative systemTroubleshoot Internet Explorer
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  • Cvs
    Helpdesk Analyst
    Cvs May 2003 - Jul 2003
    Woonsocket, Ri, Us
    Provided phone support for all 3,500 storesResponsible for troubleshooting RX2000, the pharmacy’s mainframe computer systemResponsible for troubleshooting cash registers as well as the front store system’s mainframeResponsible for supporting pharmacy’s duplex printersTracked incoming tech support calls using Peregrine 4.9.0
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  • Brown & Sharpe
    Application Support Specialist
    Brown & Sharpe Jul 2000 - Mar 2003
    Us
    Provided 2nd level support on PC-DMIS, the company’s flagship software package, and 1st level support for DataPage, the company’s statistical process control software packageResponsible for maintaining the software licenses and add-ons for all customer’sTracked all incoming tech support calls using Microsoft Access
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Eric Bromberg Education Details

  • Plymouth State University
    Plymouth State University
    Computer Information Systems

Frequently Asked Questions about Eric Bromberg

What company does Eric Bromberg work for?

Eric Bromberg works for Care Central Vna & Hospice, Inc.

What is Eric Bromberg's role at the current company?

Eric Bromberg's current role is IT Manager at Care Central VNA & Hospice Inc..

What is Eric Bromberg's email address?

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What is Eric Bromberg's direct phone number?

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What schools did Eric Bromberg attend?

Eric Bromberg attended Plymouth State University.

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