Eric Buchanan Email & Phone Number

St. Louis, MO, US

• Responsible for day-to-day operations for the IT Help Desk, including prioritization and troubleshooting of end user support calls, root-cause analysis, and issue resolution. Ensure service delivery and customer.
• Deploy new laptops, printers, and other hardware.
• Scheduled/installed software upgrades for staff and public access computers.
• Coordinated security updates and security software on personal computers.
• Configured/tested new or updated computer applications and hardware, tests software for compatibility with internal systems.
• Provide end user support, maintains up-to-date hardware/software on all end user machines and some network hardware, according to update schedule.

• Contracted for imaging project for Fall Semester - imaged computers for projects and incoming staff.
• Utilized BIOS to repair incorrect images and faulty machines.
• Daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
• Maintain SLA on assigned tickets.
• Evaluates, prioritizes, resolves requests, or escalates to appropriate support areas.
• Acts as the front-facing support liaison for new computer order issues.

St Louis, MO, US

• NOC AGENT: Level 1 Tier 2
• Project management and OSI Layers 1-3 break/fix of network and telecommunications for large franchises (Bed, Bath & Beyond, Applebee’s, Panda Express, Sally Beauty, IMO’s Pizza)
• Utilized Grafana, Manitou, Meraki dashboard, NetCloud (Cradlepoint portal), Star2Star Sang MA (Starbox portal), Live Engage chat, ORACLE Service case/ticket mgmt., OvRC (Wattbox portal)
• Remotely install/troubleshoot Cradlepoint, Yealink, ATA’s (including Grandstream), Polycom Phones, Wattbox
• Remotely install/troubleshoot Cisco, Fortinet, Starbox routers/switches
• Dispatched and guided onsite technician contractors to perform remote install/troubleshooting

Seattle, WA, US

• IT Support Associate 2
• First point of escalations for all OpsTech IT issues: client, server, network service delivery
• Monitored/maintained network infrastructure - LAN, Access Points, topology, Wireless Network Controller, cameras, fiber, VoIP phones, security access, environment, UPS, Servers, Cisco Switches, Edge Routers, Firewalls.
• Maintained MDF room and contents - RAID array, Servers, UPS, Lenel Panel
• Maintained IDF cabinets and contents - L3 Cisco switches, UPS, PDU, cabling
• Research root cause of computer/LAN issues and provide solution

San Jose, California, US

Belleville, IL, US

• Developed Territory. Ensured financial protection against foreseen/unforeseen future events.

Chicago, IL, US

Quality assurance of digitization project; data entry

US

• Performed all accounting functions: Payroll, A/P, A/R, month-end/year-end closings, inventory control, asset depreciation, bank reconciliations, cash management.
• Coordinated all company logistics and dispatch of eight drivers/trucks.

Atlanta, GA, US

• Drove sales and marketing of institutional investment advising firm within Midwestern region. Forged and maintained key relationships and developed cross–sell opportunities, focusing on union pension funds. Opened.

• Performed all of Local 701’s accounting functions, managed general investment fund of $3.3M, and acted as Network/VoIP Administrator. Led team of six, managing $5.5M budget.
• Interpreted pension fund guidelines and performed all reporting: LM-2, 990, 5500 and audits. Ensured DOL, IRS, ERISA, PBGC and Treasury compliance. Directed all fund professional’s activities, acted as its sole.
• Cutting Operations Costs with Updated Business Solutions. Cost of running cumbersome tracking, accounting and clerical system was unacceptable. Researched, tested and acquired new IT system, overseeing and directing.

• Acted as liaison between ERISA clients and portfolio managers. Authored monthly investment reviews for eight funds and five managers.
• Reconciled/audited asset performance and presented such performance to respective boards of trustees and their fund professionals.
• Managed client relations worth $1.14B, ensuring satisfaction and compliance.
• Office CRM authority.
• Retained Clients Despite Market Downturn. Tasked with assuming additional responsibility for management of associate’s client roster. Met with clients, presenting performance reviews to individuals and financial.
• Rescuing Key Client, Avoiding Catastrophic Loss. Pivotal Trust Fund Advisors’ client threatened to move account. Assessed fund activity and market performance, conducting candid, truthful presentation to client’s board.

• Performed all of Local 701’s accounting functions, managed general investment fund of $3.3M, and acted as Network/VoIP Administrator. Led team of six, managing $5.5M budget.
• Interpreted pension fund guidelines and performed all reporting: LM-2, 990, 5500 and audits. Ensured DOL, IRS, ERISA, PBGC and Treasury compliance. Directed all fund professional’s activities, acted as its sole.
• Cutting Operations Costs with Updated Business Solutions. Cost of running cumbersome tracking, accounting and clerical system was unacceptable. Researched, tested and acquired new IT system, overseeing and directing.

Associates In Applied Sciences - A.A.S., Dual Major: Network Adminstration/Design & Cyber-Security Specialist

Master Of Business Administration (M.B.A.), Dual Major: General Administration. And Investment Management

Bachelor Of Science (B.S.), Banking, Corporate, Finance, And Securities Law

Education record