Interfaced with support team, executive team and field personnel to communicate insights, best practices or project status for advancing shared organizational goals. • Recognized as the technical staff member on the professional services team, successfully interfacing with 6 Fortune 500 customers (Comcast, Intel, etc.) on large-scale project implementation/customization, while ensuring environment adaptability.

Provided support ticket and bug filing/escalation direction, while managing follow-through from customer with engineering. Developed and scripted custom solutions for customers using Perl and other scripting languages.• Supported the Lockheed Martin contract by providing effective technical support and engineering services.

2002 to 2007Engineering Systems AdministratorDesigned and deployed an automated server install and configuration system using kickstart. Administered and maintained all Linux systems locally, at remote offices and in countrywide co-location facilities. Developed administration tools with Ruby, Perl and MySQL for the engineering teams and technical support department. Reduced downtime by implementing and expanding system and application performance and availability monitoring (Nagios, NetCool, OpenNMS, Cacti, Dell OMSA, Inmon, MRTG).• Installed, configured and administered geographically distributed DNS infrastructure authoritative for 8K+ domains, handling 110M+ queries a day (Bind 8, Bind 9, DJBDNS).• Administered CommuniGate Pro mail cluster handling 8K+ domains, with 2.5M SMTP transactions and 5M POP requests daily.• Deployed FreeRADIUS radius servers using OpenLDAP for authentication of the networks 40K+ customers. • Appointed as head of the Network Abuse team, leading all violations of acceptable use policy. • Mitigated regulatory risks by liaising with local and state law enforcement agencies, and the FBI to address and resolve spam, hacking and computer fraud issues.• Wrote scripts to automate migration of thousands of user accounts and mailbox data during company merger, while maintaining seamless operation for the users.• Served as escalation endpoint for the ISP's DNS and email support teams by handling complex issues between network and other ISPs or providers.