Eric Budden Email & Phone Number

Beverly, Ma, Us

Boston, Massachusetts, United States

Oversee daily activities of End-User services team responsible for desktop support, account services, and A/V support across 6 sitesProvide and coordinate white-glove executive service for local C-level managers and special VIP visitors from parent organizationDevelop long-term plans for supporting hybrid work environment for home and satellite offices Lead initiatives to develop office infrastructure to encourage collaboration between on-site and off-site staffInterface with vendors to develop strategies to mitigate ongoing supply chain issues to ensure a steady flow of high-end systems for engineering staffCollaborate with program managers to develop spending strategies to ensure program equipment is updated in a timely manner and stays ahead of the curve

Cambridge, Ma

* Provide support to users on issues ranging from computer builds and deployment to supporting VoIP phone system* Responsible for managing tickets, processing several requests for various users at any given time* Regularly managing several laptop and desktop builds and deploying machines in a timely manner* Analyzing issues from users on a case-by-case basis to develop a strategy to resolve issues

Cambridge, Ma

* Provide support to users on issues ranging from computer builds and deployment to supporting VoIP phone system* Responsible for managing tickets, processing several requests for various users at any given time* Regularly managing several laptop and desktop builds and deploying machines in a timely manner* Analyzing issues from users on a case-by-case basis to develop a strategy to resolve issues

Milton. Ma

* Worked as a student Help Desk Representative to offer technical support services to students and faculty* Regularly responsible for imaging and deploying new machines to staff/faculty offices, classrooms, and computer labs* Responsible for evaluating hardware and software problems and determining the proper plan of action to implement solutions* Effectively communicated with faculty on immediate issues regarding classroom technology and provided solutions to limit down time in class

Milton, Ma

* Served as a Resident Assistant in 3 residence halls to help students adjust to college in their first year experience* Acted as a resource for students who needed help in all areas of college life* Responsible for creating comfortable living environment for students in the residence halls* Planned events for students in residence halls

Providence, Rhode Island Area

* Assist in the execution of the organization’s largest and most detailed game day operation, youth hockey* Responsible for the successful coordination of youth hockey teams for pre- and post-games * Communicate with teams, parents, and other Bruins staff members to effectively coordinate teams and guide them through the arena

Norwood, Ma

Customer Service Representative responsible for knowing and understanding the proper fitting of hockey equipment for purpose of assisting customers on a daily basis.

Milton, Ma

*Responsible for the maintenance of ice and building on weekends *Offer customer support to patrons of the rink*Provide clean environments in the locker rooms and stands for patrons to have pleasant experience

South Boston, Ma

*Provide customer service in a prompt and friendly manner*Responsible for managing cash register and handling large quantities of money on a daily basis*Assisted in providing clean storefront

B.A Information Technology And Business Management, Information Technology And Business Management

Activities and Societies: Technology Club Worked as a Resident Assistant for 3 semesters President of Tech Club

Education record