Service Desk Technician
Bloomfield Hills, Michigan
I work for Logicalis providing remote desktop support for multiple companies. Essential Duties and ResponsibilitiesProvides technical phone support for employees of corporate customers.Assists users in troubleshooting Outlook and/or Lotus Notes Email.Provides support for Microsoft Operating Systems (XP, Vista, Windows7).Provides support for Microsoft Office Products (Word, Excel, PowerPoint).Provides support for mobile devices including configuration and email sync.Handles 50-60 issues per day efficiently and appropriately.Gathers information pertaining to customer specific software, and routs to appropriate support groups.Utilizes Active Directory database to reset network passwords.Assists users in adding and changing network printers.Provides technical support for VPN connectivity issues.Controls user’s computers utilizing remote access tools.Troubleshoots remote access connectivity problems. Computer SkillsKnowledge of various PC hardware and software applications including:Operating Systems: XP, Vista and Windows 7, Windows 10, Linux/Unix, OSXSoftware Applications: MS Office 2003, 2007 (Word, Excel, PowerPoint, Access), Outlook, Lotus Notes, etc.Internet Service Provider (ISP), Cable Modem, and Internet Support.Computer Hardware and Components, Troubleshooting, Diagnostics, Building and Repairing.