T-Tech Solutions LLC is a premier business and technology solutions provider. We have established ourselves apart from our competition by focusing on our client’s needs and applying the solutions that are best-fit for that scenario. Our consultants take the time to get to know everything about you and your company so that we can provide effective solutions that coincide with your values and goals.

I work for Logicalis providing remote desktop support for multiple companies. Essential Duties and ResponsibilitiesProvides technical phone support for employees of corporate customers.Assists users in troubleshooting Outlook and/or Lotus Notes Email.Provides support for Microsoft Operating Systems (XP, Vista, Windows7).Provides support for Microsoft Office Products (Word, Excel, PowerPoint).Provides support for mobile devices including configuration and email sync.Handles 50-60 issues per day efficiently and appropriately.Gathers information pertaining to customer specific software, and routs to appropriate support groups.Utilizes Active Directory database to reset network passwords.Assists users in adding and changing network printers.Provides technical support for VPN connectivity issues.Controls user’s computers utilizing remote access tools.Troubleshoots remote access connectivity problems. Computer SkillsKnowledge of various PC hardware and software applications including:Operating Systems: XP, Vista and Windows 7, Windows 10, Linux/Unix, OSXSoftware Applications: MS Office 2003, 2007 (Word, Excel, PowerPoint, Access), Outlook, Lotus Notes, etc.Internet Service Provider (ISP), Cable Modem, and Internet Support.Computer Hardware and Components, Troubleshooting, Diagnostics, Building and Repairing.

Our Agents quickly and accurately diagnose client technology issues using specialty software and make solution-based recommendations to our clients in a timely fashion. This is a highly-coveted technology role that is perfect for geeks who thrive on both customer interaction and heads down troubleshooting. Geek Squad Advanced Repair Agents are highly regarded members of the team who are on a mission to rescue clients' software and hardware before time runs out.Key Accountabilities:Perform diagnostics and navigate requested and recommended repairs in a timely fashionPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesPartner with other team members to ensure proper documentation of client requestsSupport Geek Squad efforts to protect the world, one device at a time

Phillips Consulting, Inc., established in 1999, delivers technical computer and security services across Southern Michigan and Northern Ohio. We install and service computers, networks, CCTV \ IP video systems, surveillance and access controls, fire control systems, and structured wiring. Please see our blog for the latest technical news.