Eric Buffenbarger Email & Phone Number

Farmington Hills, Michigan, United States

Farmington Hills, Mi

Pontiac, Mi

Americas Applications Delivery Services PMO. Revise internal process and template documents to reflect Hewlett Packard Enterprise rebranding. Reimage laptops for return to hardware depot.

Pontiac, Mi

Participated in the Veritiv account pursuit, including the review of contract documents, creation of service level reports, Service Summary Guide files, and other account templates. Created traceability matrix to ensure all contract deliverables were completed as required. Built and maintained account master schedule which integrates work from all functional areas of the account as well as transition activities from account startup. Developed processes and work instructions for PMO activities and reporting. Collected Service Level Metrics data on monthly basis and reported to client and account management. Provided design specs for Aldea document storage area acted as single point of contact for account users and Aldea support team. Reviewed client project management templates to find any gaps when compared to the PMI Project Management Body of Knowledge.

Pontiac, Mi

International Paper / xpedx Project Management Office. Led IP Telephony site migrations / installations for client sites. Built and maintained account master schedule which integrated work from all functional areas and provided reports detailing progress against baseline as needed. Developed processes and work instructions for PMO activities and reporting. Updated and maintained account Policy & Procedure documents. Collected Service Level Metrics data on monthly basis and reported to client and account management. Produced ad hoc reports as requested by account management. Conducted annual Continuous Improvement activities to update the existing Service Levels. Produced monthly ticket data report for account. Maintained SharePoint and Aldea document storage sites and user accounts.

Detroit, Mi

Part of the Project Management Office for the GM North America Sector Service Agreement. Created tools / reports for tracking processes as they transitioned to operations. Analyzed file storage issues and led team in manual migration of 10,000+ files from Sitescape Forum to an Oracle Portal, including developing processes for moving files, training team members on processes, and issue resolution.

Brighton, Mi

Resource tracking and workload balancing for GM Powertrain Electronics Integration & Software organization for the software verification and testing area. Change control support. Metrics creation/maintenance. Records management, including change requests and design specification communications between GM and suppliers.

Pontiac, Mi

Assessed incoming Better Business Bureau cases involving GM vehicles within set time frame and attempted to mediate solution to customer concerns. Represented GM in arbitration hearings regarding vehicle complaints. Coordinated resolution of case as determined by arbitrator.

Pontiac, Mi

Handled incoming customer calls for Pontiac-GMC vehicles. Resolved customer concerns and promoted satisfaction with vehicles and General Motors Corp.

Hyrum, Ut

Independent dealer of educational materials via door-to-door sales. Responsible for all aspects of business, including sales, ordering, bookkeeping, and delivery.

Midland, Mi

Co-op II for MMRMC Radiology Department. Responsibilities include record creation, filing, and reviewing and purging files beyond legal retention timeline.

Midland, Mi

Building maintenance and cleaning for Saran Wrap plant. Product quality testing for export requirements.

Bs, Political Science

Activities and Societies: Phi Beta Kappa, Phi Mu Alpha, College Choir, Briton Singers

Education record