Eric Buh Email & Phone Number

Bornem, Be

Antwerpen Belgium

*Etre l’interlocuteur principal pour toutes les demandes relatives aux services de transfert d’argent MoneyGram. *Fournir les formulaires nécessaires, les conseils, les informations sur les produits.*Effectuer des transactions de transfert d’argent (Belgique et étranger). *Assurer que toutes les informations d’identification appropriées sont fournies par le client,et que toutes les formalités liées au service de MoneyGram sont accomplies et transmises au client et au destinataire.*Réceptionner et traiter les enveloppes de délestage*Maintenir les fichiers à jour en s’assurant que les rapports et documents sont transmis à la Direction du Contrôle Interne et de la Conformité.*Assurer que les fonds reçus sont stockés en sécurité et transmis aux prestataires externes de transport de fonds, avec la documentation appropriée.*Assurer les opérations de tenue de caisse et de coffre : délestage, approvisionnement, et être garant de l’exactitude des montants ;*Remonter immédiatement tout écart à sa hiérarchie et à la Direction Financière.*Assurer de la mise à jour des documents commerciaux et veiller à l’approvisionnement du point de vente en la matière.*Assurer que les documentations commerciales sont à disposition des clients, et que les prix et les promotions sont visibles.*Remettre aux clients de la documentation commerciale selon les procédures MoneyGram et les instructions de la hiérarchie.*A assurer une activité d’opérateur en centre d’appels (call center) pour répondre aux demandes d’informations téléphoniques émanant de clients, sur tous les aspects du service MoneyGram.*Assurer les différentes tâches liées à l’utilisation d’un GAB/DAB, en conformité avec les procédures ad hoc.*Préparer des rapports et statistiques sur les volumes de transactions, effectuer des comptes rendus clientèle, les consigner et les adresser à la hiérarchie concernée.*Mettre régulièrement à jour le fichier clients et renseigner la base de données sur les habitudes des clients.

Belgium

Conducting the AML and FCC framework for the Belgian entityAssisting in reviewing high risk escalation from the first line of defenseKeeping the company up to date with AML and financial crime regulationsHelping keep the company’s governance structure up to dateEnsuring that the AML compliance policies and procedures are consistent with the company’s policiesImproving the operational compliance processesReviewing and/or investigating escalation of high-risk onboarding from the Onboarding Team within an Enhanced Due Diligence processAssisting in the ongoing AML and FCC trainingDriving the compliance framework of the Belgian entity and ensuring that the customer experience remains high-level after the Brexit Supporting the team with regulatory issues Implementing regulatory reporting and executing them Implementing all regulatory and legal requirements and changes from local regulators Developing and maintaining relevant parts of the compliance framework Ensuring that the compliance policies are coherent with the company policies Liaising with local regulators, financial intelligence Units and other administrative bodies Keeping up to date with circulars and recommendations from the regulator and continuously ensuring that the entity’s policies and procedures adhere to these Helping improve the operational compliance processes Providing on-going trainings about the products and ensuring that the commercial units are continuously up to date about the regulated activities Review and report suspicious activities to keep up to date with industry standards

Antwerp Area, Belgium

*Develop a sales strategy to achieve organizational sales goals and revenues*Set individual sales targets with sales team*Delegate responsibility for customer accounts to sales personnel*Co-ordinate sales action plans for individual salespeople*Oversee the activities and performance of the sales team*Ensure sales team have the necessary resources to perform properly*Monitor the achievement of sales objectives by the sales team*Liaise with other company functions to ensure achievement of sales objectives*Evaluate performance of sales staff*Provide feedback, support and coaching to the sales team*Plan and direct sales team training*Assist with the development of sales presentations and proposals*Co-ordinate and monitor online sales activity*Investigate lost sales and customer accounts*Track, collate and interpret sales figures*Forecast annual, quarterly and monthly sales revenue*Generate timely sales reports*Develop pricing schedules and rates*Formulate sales policies and procedures*Help prepare budgets*Control expenses and monitor budgets*Maintain inventory control*Conduct market research and competitor and customer analysis*Analyze data to identify sales opportunities*Develop promotional ideas and material*Attend trade meetings and industry conventions*Cultivate effective business relationships with executive decision makers in key accounts*Distribution and Create new nextworks*Design loyalty programs

Turin Area, Italy

*Examine the modern Concepts and practices of Worplace practices and Human Resource Management for the purpose of raising productivity and improving entreprise competitiveness.*Examine the the "What and how" of a range of policy and entreprise management tools and approaches to productivity and competitiveness through workplace practices and HRM systems.*Consider the Relevance and application of these tools to individual organizations.*Modules include-Entreprise Environment ;Trends and Challenges-Improving Sustainable Entreprise Performance-Performance Improvement through change-Effective Human Resources Management for improved entreprise performance-Sustainable Entreprise Management.

*Maintains the work structure by updating job requirements and job descriptions for all positions.*Maintains organization staff by establishing a recruiting, testing, and interviewing program; *Counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.*Prepares employees for assignments by establishing and conducting orientation and training programs.*Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job *Evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; *Recommending, planning, and implementing pay structure revisions.*Ensures planning, monitoring, and appraisal of employee work results by training managers to *Coach and discipline employees; scheduling management conferences with employees; *Hearing and resolving employee grievances; counseling employees and supervisors.*Maintains employee benefits programs and informs employees of benefits by studying and *Assessing benefit needs and trends; recommending benefit programs to management; *Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.*Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.*Maintains professional and technical knowledge by attending educational workshops; *Completes human resource operational requirements by scheduling and assigning employees; following up on work results.*Maintains human resource staff by recruiting, selecting, orienting, and training employees.*Maintains human resource staff job results by counseling and disciplining employees; *Planning, monitoring, and appraising job results.*Contributes to team effort by accomplishing related results as needed.

Cameroon

*Maintains staff by recruiting, selecting, orienting, and training employees.*Maintaining a safe, secure, and legal work environment; developing personal growth opportunities.*Accomplishes staff results by communicating job expectations; planning, monitoring, and *Appraising job results; coaching, counseling, and disciplining employees; developing, *Coordinating, and enforcing systems, policies, procedures, and productivity standards.*Establishes strategic goals by gathering pertinent business, financial, service, and operations information.*Identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.*Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.*Maintains quality service by enforcing quality and customer service standards. *Analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.*Maintains professional and technical knowledge by attending educational workshops.*Contributes to team effort by accomplishing related results as needed.*General administrative functions*Corporate strategy implementation*Control and supervision*Production decisions and strategy

Masters In Management, Management:International Strategic Marketing

Activities and Societies: AIESEC-LIMBURG MASTERS OF MANAGEMENT-INTERNATIONAL MARKETING STRATEGY

Certificate In Sustainable Enterprise Promotion Through Good Work Place Practices / Human Resource, Human Resources Management/Personnel Administration, General

Higher National Diploma, Marketing, B

Activities and Societies: 2006 LOM President of Junior chambers international

Bsc, Economics

Activities and Societies: *BEST BUSINESS PLAN COMPETITION-JCI * CERTIFIED LOCAL TRAINER -JCI I lunched the Best Business plan Competition.