Eric Burcham Email & Phone Number

Newark, Delaware, United States

-Oversee review of the corporate actions payment process-Review and reconcile internal and external firm breaks as a result of the corporate actions payments process -Provide research, guidance and solutions to clearing aged cash and asset breaks within the asset servicing organization-Manage and delegate the set up and approval of voluntary and mandatory with choice corporate action events-Review and approve daily tasks and operations checklists for the Announcement Capture Team-Manage projects relating to the programming of macros and automation to improve manual processes and procedures-Apply effective time management and communication skills in managing people, running daily team meetings and project calls

Newark, De

-Manage and delegate the set up and approval of voluntary and mandatory with choice corporate action events-Review and approve daily tasks and operations checklists for the Announcement Capture Team-Manage projects relating to the programming of macros and automation to improve manual processes and procedures-Apply effective time management and communication skills in managing people, running daily team meetings and project calls

Newark, Delaware

-As a team lead in the Announcement Capture team, assisted in the capturing, verification and approval process of voluntary and mandatory with choice corporate action events-Processed fixed income securities payable and receivable breaks by inquiring and investigating incorrect or discrepant fixed income security information.-As a member of the margin team in investment services, assisted in wire transfers, approving checks, contacting customers, and provided feedback for process improvement.

Newark, De

-Operations analyst intern for the State Escheatment team.-Ran daily reports to track activity in invalid accounts.-Reviewed return mail, assisted in coding or removing accounts from abandoned property status.-Analyzed daily reports on client accounts, created and maintained accurate records on the standard operating procedures and a master escheatment matrix for the abandoned properties department.

Newark, De

-As a member of the customer service team, contributed to problem-solving and work requests related to incoming calls and emails from Asplundh employees and the Delaware Department of Technology and Information.-Demonstrated patience and understanding when dealing with frustrated, impatient or angry customers.-Utilized keen attention to detail while monitoring incidents and creating work tickets for clients.

Newark, De

-Instructing and assisting Undergraduate Students and Varsity Athletes in the business courses of Financial/Managerial Accounting, Microeconomics, Macroeconomics, Statistics and Public Speaking.

Newark, De

-Principles of finance teacher's assistant for the Department of Finance at the University of Delaware that helps assist struggling undergraduate business students in the course.

Newark, De

-Acted as a role model in providing guidance and advice to college-aspiring high school students attending a seven week summer program designed to introduce them to this academic and co-curricular post-secondary experience.-Applied effective communication and interpersonal skills while working with diverse groups of students; provided academic support as a tutor and acted as a resource for information and activity referrals.

Bachelor'S Degree, Economics & Finance, Graduate

Activities and Societies: National Society of Collegiate Scholars & Federal Challenge Team Double major in Economics & Finance (B.S.)

High School, Graduate

Activities and Societies: National Honors Society, Band Manager, Cross Country, Track and Field