Eric Burns Email & Phone Number

Norristown, Pa, Us

• Sourced suppliers for clients with multiple locations requiring both planned and unplanned services such as: plumbing, electrical, HVAC/R, mechanical, snow / ice management, landscaping, janitorial and specialized trades as dictated by contractual requirements• Responsible for managing full life cycle of suppliers and maintaining accuracy of their profiles in a national database• Negotiated contracted service rates and volume discounts to leverage margin improvements• Worked to achieve targeted cost reduction per department KCP/KPI's • Prepared and executed subcontractor agreements• Ensured profitability and compliance with company, account, federal and local requirements• Proactively implemented processes and systems to streamline tasks• Managed conflict resulting from competing interests and demands• Communicated daily with both internal and external clients

Norristown, Pa, Us

• Managed lease end / lease renewal, CapEx, and remodel projects, as well as repairs and maintenance for a key account• Developed project scopes and corresponding proposals based on allocated budget / timeline requirements• Responsible for creating phasing narratives for projects involving multiple subcontractors and material deployment• Completed over 175 projects in last fiscal year resulting in over $650,000.00 in revenue

• Assisted in the creation and start-up of National Facilities, a new division of Ruckno Construction focused on facility maintenance and repairs for multi-location commercial and retail clients.• Negotiated labor rates and contracts in order to deliver cost-effective, timely service to all clients.• Recruited and interviewed potential vendors to become service providers.• Evaluated vendor quality of service and adjusted work distribution in order to achieve 100% client satisfaction.• Managed property inspections to evaluate & repair tenant equipment, physical appearance, and common area safety.• Served as primary point of contact for all vendors regarding insurance compliance, work assignments, and website training while also managing multiple projects simultaneously.• Managed vendor costs to ensure projects were completed within allocated budgets and timeframes.

Us

• Account manager responsibilities included a high level review of scheduling, coordination of vendors and materials, negotiating contracts, quality control, permitting, insurance, and verifying that all quality standards are met.• Accountable for being the primary liaison between clients and vendors, resolving constructability problems and scope issues, processing change orders, approving and resolving vendor payment applications.• Managed client projects from submission through completion while maintaining communication during all phases.• Assisted in developing and maintaining a nationwide vendor network by participating in bidding and contract negotiations, compliance, performance expectations and reviews with Property Managers, Store Managers, and Operations for feedback regarding quality of service and workmanship.• Consistently maintained a personal productivity level ranking in the top 25% of entire company.

Us

• Managed repairs and maintenance of commercial property locations throughout North America including HVAC, roofing, data, electrical, plumbing, mechanical, and general construction repairs.• Obtained bids and negotiated pricing with vendors and clients to manage costs of capital expenditure (CapEx) projects.• Worked in a team environment to ensure that all work was completed and delivered the best value to clients.• Provided on-call support to client locations with emergency situations.• Recipient of multiple exceptional performance recognitions and client satisfaction awards.

Hilliard, Oh, Us

• Directly supervised an operations department of 20+ employees through hands-on training and communication.• Verified accuracy of operational expenses, petty cash disbursements, and daily bank deposits.• Resolved quality of customer service issues to each party’s satisfaction while maintaining company objectives.• Interviewed candidates for employment, conducted associate performance reviews, and initiated disciplinary actions.• Reviewed monthly business and traffic patterns to ensure adequate staffing.

Hilliard, Oh, Us

• Involved in all aspects of customer service, including: assisting customers with troubleshooting and diagnosing computer problems, answering questions regarding product compatibility, and minimizing returns by qualifying sales.

Hanover, Maryland, Us

Assisted College Relations department in promoting internship and employment opportunities with Aerotek.Responsible for representing Aerotek at University of Scranton Business Club functions.

Hanover, Maryland, Us

Worked with recruiters and sales managers to develop effective communication and selling skills.Recruited and screened potential applicants to fill contracted positions.One in twenty interns nationwide selected from over 400 program applicants.