Eric Caban Email and Phone Number

• Deploy monthly Windows and third-party updates to 1,600 machines firmwide• Troubleshoot high level software issues and work directly with vendors such as Microsoft, Dell, Litera, and Adobe• Build packages, create user and device collections, and deploy applications to Software Center via the Microsoft Endpoint Configuration Manager console• Serve as Level 3 escalation for SCCM/End User Computing issues• Monitor Microsoft MECM Platform health and mitigate identified problems• Deliver Microsoft and other critical security software patches and updates via SCCM• Maintain detailed and up-to-date licenses and hardware/software inventory• Laptop/desktop deployments and troubleshooting• IT Equipment and Supplies Procurement• Desktop Security (MBAM and BitLocker)

• Support firm end users with computer and software issues in office while remotely supporting end users in nine additional offices nationwide• Facilitate new user creation for the firm including Active Directory work• Configure system configuration setups for new employees• Administrator access to the firm’s document management system, NetDocuments• Install Intune management profiles for mobile phones and setup ADFS multifactor authentication• Install computer hardware and software and deploy UEFI system images• Travel to off-site locations to configure ad-hoc networks and computer equipment for upcoming trials and arbitrations• Test pre-production software and engage with third party vendors for hardware and software issues• Participated in One Drive user data migrations for firm cutover to Windows 10

• Managed a team of three employees that oversaw the everyday operation of facilities management for a law firm, including all legal production, video and teleconference engagements, supply ordering, product cost negotiation and inventory management• Replaced computer hardware and installed production software