Eric Caceres Email & Phone Number

Corpus Christi, Texas Area

Brookfield, Wisconsin

Perform proactive system triggered alert and event management• Escalate critical alerts to internal teams.• Follow and execute documented steps to customer's systems on a recurring basis.• Monitor long running project processes and escalate issues to project consultants.• Execute SAP and non-SAP project tasks under direction from Symmetry SAP Consultants.• Create and maintain documentation related to customer's systems.• Create and track tickets through completion or escalation.• Establish operational discipline through the application of best practice policies and procedures for the SAP Command Center.• Perform or participate periodic reviews, audits and updates to the SAP & hosting standards, process controls and technologies.• Receive and triage customer high severity phone calls.• Oversee Customer Portal user administration.

Corpus Christi, Texas

As the field supervisor and project manager it was my duty to interact with customers and boards as well as ensure job production and safety.

As a team leader E-4 Specialist, I was in charge of a four man team when deployed to Camp Taji, Iraq. We conducted our missions safely and effectively in a timely manner.

Operation Iraqi Freedom

All of the soldiers I was in charge of returned in full physically fit condition and many went on to become military leaders themselves.

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator

Certificate, Sap Hana, Data Services, Web Intelligence

Educated in the application as well as consultation of said fields.

High School Diploma, Advanced Placement In Chemistry, Physics, Algebra, Calculus, History, Economics, And English, Awards For Highest Grade For Every Semester In Chemistry, Physics, And Calculus

Activities and Societies: Football, Powerlifting, Track, Baseball, Student Council, and Debate Team