➤ Planning, developing, marketing, and executing diversified, innovative, needs-based social, cultural, installation-wide special events, community programs, and unit cohesion activities to support authorized users of facilities and programs.➤ Designing programmed activities to directly support unit cohesion along with resiliency for airmen and their families through programs and events based both on the installation needs and available support in the surrounding community.➤ Developing and maintaining networked or integrated opportunities with various external agencies, businesses, community or professional associations, local colleges, parks and recreation departments, and national organizations.➤ Creating, managing, and monitoring budgets, protecting assets as well as financial resources, and supporting the agency's EEO program through allocation of personnel to participate in community outreach and recruitment programs.➤ Marketing and responding to communication pertaining to leadership, members, and their families regarding programs.➤ Developing marketing strategies, event publicity/promotions, and customer engagement strategies as well as coordinating with activity managers and marketing to develop annual activity program calendars and strategic plans.➤ Gathering, developing, analyzing, and maintaining information on a variety of community programs on or off site and ensuring that programs and special events are properly staffed with qualified personnel.➤ Creating a concierge experience to deliver beneficial quality programs and services, developing and organizing activities to match customer needs, and coordinating with units to identify available spaces for programs.➤ Developing, monitoring, and analyzing statistical data such as patronage, financial trends, customer surveys, and suggestions to evaluate program effectiveness including applicability to strategic goals and plan improvements

➤ Managed operations for the marina, oversaw a 7-acre 25 space family camp with full hookups, paved spots, and awnings, and administered recreation lodging activity including 4 cabins and 3 travel trailers➤ Supervised marina and dock operations including 5 pontoon boats, 2 ski boats, 4 Craig Cats, rescue watercraft, canoes, paddle boards, and kayaks as well as oversaw wet slips and fuel sales on the water➤ Prepared operating budgets and oversaw revenue and expense budgets as a government purchase card holder including implementing fiscal controls and ensuring compliance with federal policies or regulations➤ Purchased equipment and supplies for marina, family camp, and recreational lodging activity operations as well as periodically inspected all equipment for serviceability and ensured all excess or unserviceable equipment is returned➤ Established employee performance standards, monitored metrics, and performed analysis ensuring goals and objectives were met in a timely manner and reviews were accomplished at specific intervals➤ Reviewed and modified performance plans/standards to reflect current duties or responsibilities as well as prepared nomination packages to recommend employees for awards and recognition for supervisory review and approval➤ Identified requirements for special projects and initiated milestones and goals to ensure their timely completion➤ Secured cost estimates and supply sources for marina operations, recreational lodging activities, and other functions as well as created purchase requests in the Internet Based Purchase System for identified supplies and equipment➤ Secured cost estimates and supply sources for marina operations, recreational lodging activities, and other functions as well as created purchase requests in the Internet Based Purchase System for identified supplies and equipment

➤ Oversaw front desk staff as well as daily operations including sports/wellness-related activities, events, and meetings➤ Handled day to day needs or requests by staff and patrons, monitored rooms or other areas for safety and facility condition, and assisted in compiling month-end reporting for individual departments within the community center➤ Responded and resolved escalated customer service issues as well as responded to emergency situations applying First Aid/CPR training and facility procedures and notified emergency personnel as necessary➤ Implemented all operating procedures provided and ensured compliance with all regulatory requirements pertaining to health, hygiene, and safety and developed/promoted related awareness, inspection, or remedial action programs➤ Planned, publicized, and executed events or activities via the base newspaper, flyers, and posters including 6 base-wide events for Independence Day, Retiree Day, Spring Festival, Holiday Magic, Wing Picnic, and Tops in Blue➤ Provided up-to-date information on recreational, cultural, entertainment, and sporting activities on and off base.➤ Coordinated logistics for events with an average attendance of 1.5K active duty, retirees, DOD civilians, and their families while monitoring community center operations and security of the facility