Eric Camacho Email & Phone Number

Seattle, Washington, United States

• Data Quality Engineering - design, develop, document and perform data quality checks across multiple data sources.
• Collaborated with cross-functional teams to review requirements and create test plans that effectively evaluated complex data systems, delivering high quality data to both internal and external customers.
• Led data integration testing, aiming for seamless and efficient data ingestion between diverse systems.
• Executed complex SQL scripts, validating source data against reporting data systems to ensure accuracy and completeness across the data pipeline.
• Updated testing frameworks, optimizing testing processes and reducing testing cycles, significantly enhancing team efficiency and productivity.

Seattle, Washington, United States

• Data Quality Engineering - design, develop, document and perform data quality checks across multiple data sources.
• Collaborated with cross-functional teams to review requirements and create test plans that effectively evaluated complex data systems, delivering high quality data to both internal and external customers.
• Led data integration testing, aiming for seamless and efficient data ingestion between diverse systems.
• Executed complex SQL scripts, validating source data against reporting data systems to ensure accuracy and completeness across the data pipeline.
• Updated testing frameworks, optimizing testing processes and reducing testing cycles, significantly enhancing team efficiency and productivity.

• Operations Engineering - support software and data operational readiness across production applications.
• Provided technical expertise and mentorship, enhancing team members’ capabilities, resulting in overall team efficiency and a more robust skill set across the team.
• Developed critical ad-hoc query scripts and data movement tasks to resolve application related problems and improve overall operational stability.
• Represented team in cross-functional meetings helping troubleshoot escalated issues, identify defects and conceptualize potential short-term and long-term solutions.
• Recognized trends across customer support cases and ETL errors, working with support and software developers to determine potential product enhancements and training opportunities.

Portland, Oregon

• Provide leadership and work with various NWEA teams to identify, track and effectively troubleshoot Partner problems
• Complete incident investigations and work with Partner Support and SCRUM teams to determine workarounds and resolutions
• Make hot fix recommendations to Product Management and associated SCRUM teams
• Create tools to automate existing manual processes and validate associated data
• Perform code review of constructed software deliverables
• Navigate and query databases, both relational and non-relational

Portland, Oregon

• Provide leadership and work with various NWEA teams to identify, track and effectively troubleshoot Partner problems
• Complete incident investigations and work with Partner Support and SCRUM teams to determine workarounds and resolutions
• Make hot fix recommendations to Product Management and associated SCRUM teams
• Perform ad-hoc query, data change and data movement tasks for various NWEA teams
• Extend guidance to staff on developing sustainable applications

Portland, OR

• Mentor and assist Partner Support team members with all NWEA products and support responsibilities
• Oversee escalated Partner issues with Web-based MAP and Client-Server MAP platforms
• Collaborate with cross-department teams to outline support processes and improve NWEA products and services for a better Partner experience

Portland, OR

• Maintain and update Partner Support training website and modules
• Organize new hire training schedule and facilitate training modules covering all NWEA products and services
• Recognize gaps in training for existing and new NWEA products and services; plan, develop and incorporate into training plan

Portland, OR

• Analyze, diagnose and remedy Partner questions and technical issues with NWEA products and services
• Participate in Partner Support team projects and collaborate to improve support processes and procedures
• Act as support representative within cross team projects

• Troubleshoot initial deployment, configuration issues, and failures with WatchGuard hardware and software components within customer specific networks through phone and web CRM interface
• Maintain current knowledge with new software releases and help educate customers with improved functionality and compatibility
• Triage inbound support telephone calls and establish importance of issues for prioritization within the support queue

• Monitor branch Unix server applications and fix or report possible errors to ensure 24 hour operations run smoothly
• Coordinate, set up, and implement both inbound and outbound image delivery between external customers and branch users
• Assist in supporting all facets of the document imaging system for all branches and corporate office; document procedural changes
• Perform new branch server builds for document imaging system and communicate with other teams to ensure application and data flow between systems is correct

• Remain current with FAA and company policy, basic first aid and emergency evacuation procedures
• Ensure a safe environment is provided for customers and fellow crew members during all phases of flight
• Provide customers with Inflight service consistent with the Alaska Spirit

• Tutor students in writing basic computer programs for computer science classes
• Troubleshoot computer, networking, and operating system malfunctions
• Create and edit user profiles for school network and install programs on computers