Eric Campbell Email and Phone Number

Meet face-to-face with customers providing estimates and to explain all repairs needed.Conduct automotive inspections, diagnostics and repairs on all cars foreign and domestic.Maintain accurate business records and repair bills.Maintain constant quality, maximized accuracy to insure all jobs are completed on time and correctly the first time.Display solid commitment to the customer.

Coach/MentorAccountable for handling daily operations of internal active side of collections for Mortgage, Consumer and Commercial clients.Perform monthly audits on all assigned accounts at BBVA Compass.Responsible for the attainment of monthly goals, accounting for several million dollars worth of loans. Review and negotiate settlements offered on consumer/commercial loans and recommend action to senior management. Develop tactics to increase recoveries on delinquent portfolios.Devise and implement innovative collection dialer campaigns to increase recoveries in, both, commercial and consumer collection portfolios. Counsel high net-worth individuals and corporate clients with regard to repayment of delinquent large balance commercial accounts.Lead monthly meeting involving collections and our previous month’s performance. Responsible for new hire on boarding and delivering of training materials.Assigned as a mentor for the person(s) during their training period.Review new hire performance to ensure that they are in compliance with all federal regulations. Participate in community events to position the bank as a leader within the territory. Highlights:Consistently achieve corporate goals. Developed training materials used in the new hire coaching and training program.Awarded top performer award more than 40 times throughout my career.Employee of the month October 2004Successfully completed BBVA Compass Management Foundations training July 2008. Selected to help design the graphical user interface of our newly created collections system.Selected to test and report pass/fail of all data converted to the new collections platform.

Collections MangerMaintained 10% or less unpaid credit each week.Received monies for rent and sale of household goods.Balanced cash drawer with receipts and made daily deposits.Tracked and ordered inventory.Handled in home set up and deliveries.