Eric Caouette Email & Phone Number

Vancouver, British Columbia, Canada

Works collaboratively with the service provider, promoting continuous improvement, to ensure that deliverables and KPIs as set out in the Master Services Agreement are being met. Acts as project management SME and contract specialist with regards to the structure of project services for the portfolio of Province properties. Sits on the Joint Services Committee. Accountable for monitoring service provider performance and identify efficiencies and opportunities for service provision improvements. Working independently and in conjunction with other key stakeholders, undertakes detailed data analysis and monitors that controls are in place to effectively manage financial and business risk. Maintains and coordinates project file audits, reporting and training.

Victoria, British Columbia, Canada

Responsible for the management, planning, and organizing of the operational delivery of projects on behalf of client’s programs and services. Supported the branch, account leads, and clients by providing business analysis, knowledge, and understanding of the intricacies and implications of the complex funding model associated with both the ministry and the broader public sector clients' (BPS) programs and services and their use of accommodation and real estate services.

Victoria, British Columbia, Canada

Determined how business applications can be integrated into program operations by conducting business process reviews including workflow analyses and redesign, to identify and influence changes and improvements required. Participated in the development and testing of a new information management system (Archibus). Thoroughly tested functionality and reporting capabilities and tracked issues as they appeared. Pulled data from existing business application and new system to ensure data. integrity. Attended daily functionality meetings and addressed issues. Helped develop new business procedures, created testing scripts, and worked with internal and external stakeholders during user acceptance testing. Built relationships with stakeholders in the project management office, CBRE developer team, and subject matter experts from various RPD workstreams. Developed and delivered training on the new systems to staff, both virtually and in-person.

Victoria, British Columbia, Canada

Gathered necessary information from various stakeholders to assign non-construction and operational projects, and emergencies to Client Services Administrators (CSA) while monitoring their workloads and progress. Provided project management leadership and support of client operational projects while collaborating with interdepartmental shareholders. Participated in the onboarding of new staff by developing and delivering training sessions, both virtually and in-person. Led the preparation and monitoring of financial management projects such as quarterly forecasting, annual budget, account receivables, reconciliation and year-end processes. Developed business processes into user stories, workflow diagrams, and other types of requirements or technical specifications. Prepared technical information for business case, briefing notes and Senior Management presentations. Provided a wide variety of senior administrative and technical support services to Client Services Branch. Established cooperative relationships with various RPD branches and departments while gathering information and monitoring progress of operational projects.

Victoria, British Columbia, Canada

Implemented non-construction and operational projects, and emergencies, reported project status to stakeholders, and escalated concerns and issues. Tracked and maintained projects throughout their lifecycle, from initially entering data into systems, maintaining associated tracking systems, using business applications to develop and distribute reports, maintaining necessary documentation and communications, sending projects to be billed, and closing projects out in associated systems after being billed. Used project management technologies and contract administration processes (e.g., MS Word to produce reports and correspondence and MS Excel to develop project and contract related spreadsheets and produce reports). Participated in the preparation and monitoring of financial-related deliverables such as fiscal year-end, quarterly forecasting, and annual budget processes. Maintained relations with clients and interested parties throughout project lifecycle and financial-related deliverables. Participated in data governance by verifying accuracy, integrity, and completeness of information on client requests, including all applicable financial information received from various departments.

Victoria, British Columbia, Canada

Processed accounts payable and receivable documents and entered service provider and payment information into the Integrated Case Management system and/or Corporate Accounting system for payment in a service delivery capacity. Provided verbal and written information to staff, clients, the public, and service providers regarding program policies and procedures. Managed the general inbox, corresponded with various applicants, stakeholders, and staff, and sorted saved communications accordingly.

Victoria, British Columbia, Canada

Photographed houses, condos, exteriors, and surroundings in all weather conditions and areas of the CRD and central island. Used various photography techniques and styles (flash photography, HDR, etc.) to compensate for unique lighting conditions and to ensure highest quality product. Maintained client relations with real estate agents and sellers. Used effective time management to ensure timely arrival at every scheduled appointment. Experienced using Mac OS, iOS, and Nikon camera equipment.

Victoria, British Columbia, Canada

Acted as first point of contact for BC Ferries in a call centre environment. Made travel arrangements for commercial transportation companies, local residents, and Indigenous individuals living in remote communities (Klemtu, Bella Bella, Shearwater, Ocean Falls, etc.). Inputted large volumes of customer data/records into an electronic database, organized and maintained personal and confidential information for later retrieval when making reservations and looking up case files. Handled and investigated escalation calls pertaining to overcharged/mischarged credit card concerns, travel being denied, disputes with terminal staff, failure to check-in on time, etc. Provided over-the-phone technical support to individuals experiencing technical difficulties with the online reservation system.

Victoria, British Columbia, Canada

Performed administrative duties in an executive office such as completing and distributing production schedules, booking infrastructure, and organizing vendor applications. Managed multiple tasks simultaneously during JazzFest such as site management, artist relations (hospitality, payment, etc.), and assigning tasks to volunteers. Provided contract administration to the Festival Producer concerning booking infrastructure, artist logistics, site maintenance and vendors, while monitoring expenditures. Processed company invoices and reconciled purchases while ensuring accuracy of documentation. Lead private contractors (sound technicians, site maintenance workers, sponsors) during the festivals by coordinating tasks (site setup, artist load-ins, vendor placements, maintenance, tear down), monitoring their progress and relaying the information to the Festival Producer. Delivered pageantry, infrastructure, alcohol, and sponsor packages via vehicle during the festivals.

Victoria, British Columbia, Canada

Ottawa, Ontario, Canada

Bachelor Of Arts, Humanities: English

Bachelor Of Arts

High School Diploma