Eric Caprio Email & Phone Number

 Department lead overseeing 2 supervisors and 30+ employees:o Responsible for leading and managing all revenue cycle activities related to outstanding insurance accounts receivable, insurance denials, and appeals processes to ensure timely and accurate collections to maximize reimbursemento Meet regularly with department Supervisors to review processes.

 Collections representative with a variety of functions:o Identify and target high value areas of opportunity o Negotiate payment arrangements and document root cause resolution

 Supervisor of the claim submission team with 8+ direct reports: o Accountable for the timely and accurate submission of all claims o Reconcile billing and submission system data sets to identify and address discrepancieso Develop productivity and efficiency metrics to drive performance

 Business analyst with 2 indirect reports responsible for driving large contract payer performance:o Analyze performance metrics and distribute leadership communicationso Escalate and resolve large-scale and complex contract disputeso Present settlement negotiation analysis and recommendations

 Supervisor of an accounts receivable collections team with 12+ direct reports:o Trend accounts receivable to identify areas of opportunityo Implement strategies to increase cash flow and reduce aged accounts receivableo Communicate goals and challenges

 Subject matter expert responsible for researching and maintaining claim content and format requirements:o Monitor payer regulations and submit system maintenance o Query and pivot claim data to quantify scope and impact

 Collections representative with a variety of responsibilities that work to complete the revenue cycle