Eric Carr, Mba Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Serve as the subject matter expert and primary contact for the company’s CRM software program and compile and analyze reports and statistics to ensure high proficiency throughout the department.
• Develop and maintain an in-depth understanding of current challenges and business needs to create related training to drive improvement.
• Ensure that proper training and tools for team members with a constant focus on improvement.
• Provide and maintain a clear, concise method of… Show more
• Provide and maintain a clear, concise method of communication with both internal and external customers.
• Monitor and continually review team members' job performance, including career path directions.

Greater Minneapolis-St. Paul Area

• Analyzed and created reports to ensure the call center was properly staffed at different times to deliver a low abandonment rate.
• Managed 25 agents, maintaining good communication and ensuring high performance through a commitment to training and development.
• Coordinated the schedules for the 25-30 employees supervised, ensured the proper staffing at different critical times, interviewed potential employee candidates, and onboarded new employees
• Created and led training for… Show more
• Created and led training for the call center in areas that needed improvements or more in-depth training.
• Monitored and mentored all associates to ensure defined standards were being met and assigned tasks were being performed.

Minnetonka, MN

• Trained new hires on-call management and customer service best practices and the other software systems used for a smooth transition.
• Developed and led new processes in quality to enhance the member and representative experience.
• Review and promote quality metrics with business leaders to ensure alignment.Notable achievements while in the position included:- Successfully evaluated up to 30 call center reps at a time to ensure quality while.
• Review and promote quality metrics with business leaders to ensure alignment.Notable achievements while in the position included:- Successfully evaluated up to 30 call center reps at a time to ensure quality while.

Greater Minneapolis-St. Paul Area

• Worked to improve store sales, profitability, and image through proper merchandising, the protection of store assets, and the selection, training, and development of team members.
• Offered reminders, training, and encouragement, and developed and implemented action plans for improvement within the store.
• Greeted customers and clinic patients in a professional manner, offering assistance with products and services.
• Modeled and shared customer service best practices with all… Show more
• Modeled and shared customer service best practices with all team members to deliver a positive customer experience. Show less

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.0

Bachelor Of Elective Studies