Director Of Client Services
Current
Mar 2023 - Present
AeroLeads people directory · profile
Eric Carroll Email & Phone Number
Senior Client Experience Leader
at
eMoney Advisor
1 work email found
@emoneyadvisor.com
16 phones found area 804, 715, and 954
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Client Experience Leader
Location
Greater Richmond Region, United States, United States
Who is Eric Carroll? Overview
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Quick answer
Eric Carroll is listed as Senior Client Experience Leader at eMoney Advisor, based in Greater Richmond Region, United States, United States. AeroLeads shows a work email signal at emoneyadvisor.com, phone signal with area code 804, 715, 954, and a matched LinkedIn profile for Eric Carroll.
Eric Carroll previously worked as Director of Client Services at Emoney Advisor and Call Center Manager at Emoney Advisor. Eric Carroll holds B.S, Business Management from Liberty University.
Company email context
Email format at eMoney Advisor
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{first_initial}{last}@emoneyadvisor.com
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AeroLeads found 1 current-domain work email signal for Eric Carroll. Compare company email patterns before reaching out.
Profile bio
About Eric Carroll
Top-producing high energy senior-level strategic leader with over 15 years of expertise, leading high-performing customer centric organizations within the Banking, Financial Services and Legal industry. Demonstrated strategist with proven results in producing record-breaking production, growing revenues, managing expenses, optimizing headcount, and achieving growth targets in difficult market conditions. Visionary leader exuding business acumen for operational leadership across all levels of the organization. Leader in the development of strong internal cultures based on clear and concise communication, and reward and recognition. Feel free to connect with me today and find out more on how I have helped companies further the development of their business while achieving their goals and objectives!
Listed skills include Leadership, Banking, Management, Customer Service, and 30 others.
Current workplace
Eric Carroll's current company
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6 roles
Eric Carroll work experience
A career timeline built from the work history available for this profile.
Call Center Manager
- Lead the day-to-day operations of the Call Center in Radnor, PA, Providence, R.I., San Diego, CA and remote associates. Direct the implementation and execution of the Client Support Strategy centered on the client.
- Increased CSAT by 5.5% from 91% to 95%
- Increased Issue Resolution by 6.9% from 87% to 93%
- Increased Service Levels by 5.33% from 75% to 79%
- Decreasing Not Ready time by 42% from 9 minutes, 43 seconds to 5 minutes, 37 seconds.
- Decreasing Average Handle Time (AHT) by 21.9% from 15 minutes, 49 seconds to 12 minutes, 21 seconds
May 2021 - Mar 2023
Intake Department Manager
- Led the day-to-day operational excellence of a staff of 25 Intake Specialists, known as the “first impressions team,” established as point of first response for potential clients seeking legal advice and/or.
- Reduced existing caseloads from 424 in October 2020 to 147 in March 2021 (188% reduction).
- Improved client questionnaire accuracy by 35% from October 2020 to March 2021.
- Improved quality metric scores from 89% in October 2020 to 93% in March 2021 (4.5% increase) as a direct result of implementing a systematic approach to streamline the intake process and incorporating measures to.
Oct 2020 - May 2021
Call Center Manager
Managed 212 associates on the Telesales platform and 200 associates on the Operations platform. Built a Reward and Recognition program for two groups to create a culture of excellence, teamwork and achieving KPIs. Provided a three-part strategy to improve overtime performance while maintaining appropriate coverage for high call volume intervals..
Jul 2020 - Oct 2020
Vice President Of Participant Services And Operations
- Led operational capabilities that optimized production and productivity through the consistent utilization of Salesforce and customer engagement strategies across all levels of the organization. Implemented and.
- Reduced quality errors by 35% by creating an individual quality team to work with and coach managers and associates.
- Reduced employee attrition by 21% from 2016 to 2020.
- Customer satisfaction scores from 87% in 2016 and 97% in 2019 (top customer satisfaction score prior to 2016 was 84%).
- Improved overall “Schedule Adherence” from 60% to 98% from 2016 – 2018.
Jun 2016 - Feb 2020
Vice President, Groups Operation Manager
- Developed and oversaw the strategy and execution of the omni-channel rollout of Voice, Email and Chat for consumer banking deposits and consumer bank credit cards. Responsible for equipping thirteen team managers to.
- Coordinated team processes to optimize services, leading to increase of 20.5% in answered calls between 2015 to 2016.
- Exceeded budget expectations by achieving 3% to 5% below budget every year (2011 – 2015).
- Increased Associate Satisfaction scores from 72% in 2011 to 91% in 2015.
- Overall contact center grew from a quality score of 86% in 2012 to 98% quality score in 2015.
- Established innovative associate training for voice and chat support, steering performance improvements.
Jun 2009 - Jun 2016
1 education record
Eric Carroll education
-
Liberty University
FAQ
Frequently asked questions about Eric Carroll
Quick answers generated from the profile data available on this page.
What company does Eric Carroll work for?
Eric Carroll works for eMoney Advisor.
What is Eric Carroll's role at eMoney Advisor?
Eric Carroll is listed as Senior Client Experience Leader at eMoney Advisor.
What is Eric Carroll's email address?
AeroLeads has found 1 work email signal at @emoneyadvisor.com for Eric Carroll at eMoney Advisor.
What is Eric Carroll's phone number?
AeroLeads has found 16 phone signal(s) with area code 804, 715, 954 for Eric Carroll at eMoney Advisor.
Where is Eric Carroll based?
Eric Carroll is based in Greater Richmond Region, United States, United States while working with eMoney Advisor.
What companies has Eric Carroll worked for?
Eric Carroll has worked for Emoney Advisor, Allen, Allen, Allen & Allen, Teleperformance, Icma-Rc, and Bank Of America.
How can I contact Eric Carroll?
You can use AeroLeads to view verified contact signals for Eric Carroll at eMoney Advisor, including work email, phone, and LinkedIn data when available.
What schools did Eric Carroll attend?
Eric Carroll holds B.S, Business Management from Liberty University.
What skills is Eric Carroll known for?
Eric Carroll is listed with skills including Leadership, Banking, Management, Customer Service, Strategic Planning, Finance, Credit, and Team Building.
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