Eric C. Email & Phone Number

Parker, Co, Us

Zurich, Ch

Led global operations, both internal and customer-facing, managing Enterprise Program/Project Management (EPMO) and leading continuous improvement (CI) initiatives. Drove large-scale operational transformations, optimizing processes across SaaS, cloud operations, software development, and financial oversight, with a focus on enhancing performance and fostering innovation.• Managed $80M+ P&L, leading a global team of 100+ to ensure 24x7 seamless operations.• Drove business strategy through cloud optimizations across Azure, AWS, and 13K endpoints, reducing cloud costs by 37%.• Increased gross margins from 71% to 81% via forecasting, cost control, and performance enhancements.• Increased SaaS managed services revenue by 50% while reducing personnel costs by 11% through capacity optimization and resource reallocation.• Enhanced operational efficiency, reducing issue resolution time by 87% and boosting first-pass resolution by 125%.• Migrated 3 out of 5 data centers to the cloud, cutting technology spend by 25% and saving $2M on refresh costs.• Led ransomware recovery, restoring operations, strengthening security, and preventing future incidents.• Revamped SDLC, increasing project success by 20% and cutting deployment time by 200%, saving 15% on OPEX.

Zurich, Ch

• Developed and implemented PMO governance frameworks, standardizing project management methodologies and improving resource allocation efficiency by 25%.• Drove cross-functional collaboration, partnering with executive leadership to prioritize and execute critical enterprise-wide initiatives with program budgets exceeding $125M.• Championed project management best practices by establishing KPIs to improve quantitative visibility of program health and risks to scope, schedule, and budget.• Applied Six Sigma methodologies optimizing processes, boosting success rates by 25% and cutting EPMO costs by 15%.• Mentored a high-performing PMO team, driving 100% PMP certification and improving employee retention by 50%.• Captured and prioritized all business processes, driving alignment with C-suite objectives to enhance organizational focus.

Greenwood Village, Co, Us

Oversaw daily operations of a senior program management team, driving product delivery across multiple initiatives.• Led a team of 150+ professionals to successfully migrate 1.3K business systems applications from on-premise to AWS and third-party data centers, preventing fines and financial loss by restructuring failed attempts and meeting aggressive deadlines.• Managed crisis operations, ensuring 100% uptime for mission-critical systems supporting $2B daily trade volumes, maintaining strict compliance with customer SLAs and 24x7 data center operations.

Denver, Co, Us

Senior Director, Head of Program, Project Management, Governance, Process Improvement, and Change ManagementOversaw intake and prioritization for 60%+ of company's direct profit and loss (P&L) contribution initiatives. Led cross-functional teams of 50+ full-time employees (FTE) and managed budgets of $20M+.• Served as key member of US Dodd-Frank Regulatory Review Board; vetted projects and products, ensuring regulatory compliance.• Directed end-to-end deployment of self-service KIOSK for money transfers and bill payments, enabling 100% increase in retail network size and evolution into new mobile app while reducing agent commissions boosting profits.• Expanded market share by designing low-cost proximity-pricing tool and process, including training and global change management (ADKAR) for 1K+ FTEs; initiative cut expenses from $35M to under $250K.• Prevented significant revenue loss and shutdown of 50K+ retail locations. Persuaded CEO, CFO, and CIO to adopt global zero-cost solution for SSL33 POODLE security vulnerability; completed implementation in 45 days, with no measurable revenue impact.

Dallas, Tx, Us

Led a process management team, establishing strategic direction for the planning and execution of key enterprise-wide initiatives.• Championed continuous improvement and change management practices, enhancing innovation and reducing costs.• Oversaw cross-functional teams in the implementation of an automated demand planning and replenishment system, achieving over $50M in capital expenditure savings in the first year.Notable achievements while in the position included:- Enabled increases in revenue through innovation and cost savings through the use of sound continuous process improvement and measurable change management practices. - Led cross-functional teams responsible for the successful implementation of an automated Demand Planning and Replenishment system, which produced savings of $50M+ in year one in capital expenses.

Denver, Co, Us

Served as a key member of the Transformation Office, leading the planning and execution of strategic enterprise-wide initiatives.• Managed a $120M divestiture, overseeing project planning for disintegration, negotiating with prospective buyers, and coordinating transition efforts across all cross-functional teams.• Achieved $23M in annual savings by consolidating 20 physical locations across 12 countries and facilitating the establishment of a new regional operating center in Eastern Europe.• Spearheaded the launch of the subsidiary’s first entry into a foreign market, ensuring compliance with local laws and regulations, resulting in $20M in revenue in the first year and reversing a significant trend of market share erosion.

Us

Washington, Dc, Us

Masters Certificate, Strategic Artificial Intelligence Program

Bachelor Of Arts - Ba, Communications