Eric Caulley Email & Phone Number

Highly motivated and talented Senior System Administrator/Systems Engineer with successful comprehensive experience in the Information Technology industry. Proven track record of developing and maintaining outstanding customer satisfaction. Strengths include Server Backup solutions, Windows 2016\2019\2022 and VMware system administration, performance tuning, root cause analysis, Working knowledge of Active Directory, TCP/IP, DNS, SAN, and LAN/WAN. Demonstrated ability to quickly learn and apply new technologies. Accomplished technical leader who utilizes strong communication skills to assist other team members and promote a winning work environment

Houston, Texas Area

Resposible for Vmware systems environment.

Houston, Texas Area

Responsible for providing data-center server migration support for the Windows Vmware physical and virtual servers for the CoreLogic customer account.

Houston, Texas Area

• Completed final standards certification of Vmware DRS and Hyper-V HA host clusters which resulted in timely handoff to the application team.• Updated technical documentation on Sharepoint site adding visuals and other tools that improved readability for users.• Successfully provisioned thousands of physical and virtual servers utilizing gold disk procedures and server auto-build manager tools in a time efficient manner. • Completed post-Windows build configuration and patching steps for servers and provided a timely handoff to the backup/restore team to minimize exposure to lost data.• Adhered to Change, Incident, and Request Management ITIL policy standards.• Installed and maintained ESX hosts utilizing the Linux service console for troubleshooting, security updates, and running ESXTOP for improved performance.• Isolated and maintained DRS resource pools and optimized overall application performance.• Upgraded hardware firmware and software drivers to maintain high server reliability.• Maintained account group permissions and audit compliance standards for Windows and ESX Linux platforms.• Resolved complex server problems and performed system changes with the collaboration of many groups including project managers, application developers, DBAs, firewall, network, hardware, SAN storage,Security, and HelpDesk Operations.

Houston, Texas Area

Responsible for providing 24x7 oncall support for the Windows Vmware physical and virtual server operational environment in three US core datacenters and remote global sites. • Provided high-level escalation issues support (Level 3) for over 12,000 servers (including 2000 physical servers and 10,000 virtual servers) for internal corporate customers. • Worked on a team of 15 windows professionals that resolved server issues in a timely manner and minimized downtime (team included 3 engineers, 7 level1/2 and 5 level 3).• Collaborated with Windows Engineering on design solutions and requirements gathering support which improved overall system performance.• Provided virtualization management support for the virtual OS guests to monitor performance and implement solutions that improved server availability.• Built and configured clustering solutions (shared local SAN & site-to-site) that significantly improved application failover times, thus minimizing impact for users. • Collaborated with the Linux team on complex ESX host problems and improved uptimes.• Mentored and trained 8 new hires in company’s IT standards and procedures ensuring compliance and productivity.

Bachelor'S Degree, Electrical Engineering

Master Of Business Administration (M.B.A.), Management Information Systems