Eric Chambers Email & Phone Number

Reston, Va

Reston, Va

I provide direct training and training programs for our customers at their locations here in the US and around the world. I consider this role to be "post-sale sales", in that training helps to win over the customer's technical team who may not have been involved in the sales process.I fulfill the role of the Training Product Manager and I designed, built, and delivered large sections of the successful ScienceLogic Certified Professional, Expert, and Deployment Engineer certification programs. This includes the material, training goals, and training system infrastructure (based in AWS cloud) for 4 full-time in-house trainers. This program has resulted in over 3000 certified customers and employees. I've gone to nearly 100 sites and trained 1000 users. My goal isn't to just deliver training, but to deliver users that know how to use a feature and why. This way they can solve operational problems and deliver value to the companies they work for.The power of the training team is that it spends more time in direct interaction with the customers than any other role, which allows us to directly impact the enablement and adoption of SL1.

Great training programs make great customers and partners! Learning Services at ScienceLogic strives to provide knowledge and insight so that customers and partners will make the most of the ScienceLogic platform. I am leading the digital transformation from traditional training engagements that interrupt an operations team, to online delivery that fits our user's needs.In order to expand our offerings and meet our customers “where they live” I lead the evaluation, purchase, and implementation of the ScienceLogic University online education product using Litmos LMS for its features and costs. We now have more than 3000 learners, 50 courses across 4 learning paths, and three certification assessments. This system has between 30 and 60 unique users every day and has allowed our training to scale up with our increased customer base without needing to bring on additional trainer staff. By offloading the basics to online self-paced training, our training staff can focus on delivering high-value knowledge that makes a difference for our customers.

Reston, Va

Lead the training team in developing top quality training programs of our highly technical network, system, and application monitoring system EM7. We engage customers in the US and around the world supporting EMEA and APAC. This includes regional boot camps and customer site training of both custom curriculum and certification training.

I was responsible for writing and delivering direct training and training programs for our customers at their locations here in the US and around the world. This involved managing all aspects of the training engagement, including pre-engagement calls, setting expectations, determining customer requirements, fitting the training agenda to meet those requirements, and post-engagement handoff. These training engagements took me across the US and to 10 countries. The common thing in all that training was our awesome customers and the fun times we had learning the ScienceLogic platform. Starting in 2012, myself and 2 others created the ScienceLogic Certified Professional and Expert program. This comprised 6 days of Instructor-Led training and two certification tests to establish competency with the ScienceLogic SL1 product. This certification program has been very successful and becomes a standard offering to our customers and internal employees.I was responsible for evaluating the existing material, meeting with Product Managers to determine how upcoming features would impact existing training, and managing the lab system environment that supported our hand-on learning exercises. This comprised of 24 servers initially, but grew to 72 in total.

Providing personal, focused communication and coordination for our strategic customers in order to meet their business goals.

Managed specialized call center staff responding to service requests of big box retail customers of our installed fire and burglar alarm systems. Our call center had 24/7 responsibility utilizing 35 employees supporting 400 retailers.

Digicon provided business class DSL ISP services to customers throughout the Washington DC metro area, data center colocation, and Managed Services for customers. As manager of the Network Operations Center, I was responsible for monitoring strategy and tools, staffing, training staff, and adhering to our SLA for incident response. We prided ourselves on effective troubleshooting methods and communication when managing an incident. During my time I lead the project to evaluate, purchase, and deploy the EM7 Monitoring system (later renamed SL1). This replaced 3 different tools and consolidated our monitoring tools footprint.