Eric Chambers Email & Phone Number

Reston, VA

Reston, VA

I provide direct training and training programs for our customers at their locations here in the US and around the world. I consider this role to be "post-sale sales", in that training helps to win over the customer's technical team who may not have been involved in the sales process.I fulfill the role of the Training Product Manager and I designed, built.

Great training programs make great customers and partners! Learning Services at ScienceLogic strives to provide knowledge and insight so that customers and partners will make the most of the ScienceLogic platform. I am leading the digital transformation from traditional training engagements that interrupt an operations team, to online delivery that fits.

Reston, VA

Lead the training team in developing top quality training programs of our highly technical network, system, and application monitoring system EM7. We engage customers in the US and around the world supporting EMEA and APAC. This includes regional boot camps and customer site training of both custom curriculum and certification training.

I was responsible for writing and delivering direct training and training programs for our customers at their locations here in the US and around the world. This involved managing all aspects of the training engagement, including pre-engagement calls, setting expectations, determining customer requirements, fitting the training agenda to meet those.

Providing personal, focused communication and coordination for our strategic customers in order to meet their business goals.

Managed specialized call center staff responding to service requests of big box retail customers of our installed fire and burglar alarm systems. Our call center had 24/7 responsibility utilizing 35 employees supporting 400 retailers.

Digicon provided business class DSL ISP services to customers throughout the Washington DC metro area, data center colocation, and Managed Services for customers. As manager of the Network Operations Center, I was responsible for monitoring strategy and tools, staffing, training staff, and adhering to our SLA for incident response. We prided ourselves on.