Eric Chan Email & Phone Number

Sydney, New South Wales, Australia

Sydney

Key responsibility:• To be proactively involved in developing, maintaining and improving professional customer relationships for a growing number of strategically important customers with regular face to face contact at a high level. This includes the resolution of customer issues. • Own the fault resolution process for CloudWave's customers• To be a point of escalation for the customer service• To have good knowledge of the customers business, systems and IT and understand the competition environment. • To build and maintain collaborative relationships with key customers and suppliers.• Build excellent service relationships, to improve customer satisfaction in defined customer base.• To build and maintain a good working relationship with the Account Team, including working together on a pre-bid basis.• Potentially manage a virtual team of experts / specialists including vendors and suppliers.UNIFY - Certificate for Expert Technical Sales OpenScape Voice, andUNIFY - Certificate for Technical Sales Specialist.Shoretel - Certificate for UC Support Engineer

Sydney, Australia

The responsibilities for the position were:• to design technical solutions to meet customer needs by offering Verizon products and services or Verizon products combined with third party products and services or bundles of such products and/or services.• to drive the technical closure and delivery of such solutions.• to undertake the technical lead to respond to RFI's/RFP's.• to liaise with all sales people and review all service bids, and recommend whether they should be accepted or not.• to work with customers and suppliers at all levels to define network requirements.• to prepare detailed network specifications for costing and engineering design.• to produce documentation on technical portions of customer proposals.• to deliver technical solutions/presentations to customers.• to provide a technical consultancy function where appropriate for the installation of customer networks or solutions.• to recommend improvement to Verizon products and services in technical areas to meet business demands or to consolidate current services and develop new offerings (eg to engineering, marketing and product management areas).• to proactively establish and maintain relationships with key areas (Product Management, Engineering, Customer Services, Operations) within Verizon.• to liaise with Engineering and Products to disseminate technical information to peers and sales staff relating to systems and platforms.• to share technical expertise with other team members through internal briefing/training sessions.• to keep abreast of industry and Verizon technical developments and contribute to the development of new services accordingly. • Key Achievements: Technical Consultant Awards Jan 2003, March 2004, April, 2004, May 2004, June 2004.

The responsibilities for the position were: • to provide pre-sale support to account executives,• to provide technical solutions to meet customers' business requirements,• to provide product training to account executives where required.

The responsibilities for the position were:• to manage the timely and cost effective delivery of system tested functions and the efficient and effective coordination and monitoring of the System Testing and Implementation component of the CMS project according to ITD's methodology and standards.• to apply a high level of professional technical expertise to all aspects of system testing and implementation.• to ensure the effective management of staff within established H.R. guidelines and policies.

Master Of Business Administration (Mba), Information Technology

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering