Eric Chan Email & Phone Number

中國 廣東省 廣州

As a Logistics Manager in Asia office, my major responsibility is to lead a team (up to 4 headcounts) to monitor an end to end logistics procedure and ensure all our shipments can be shipped out on time according to our shipping plan. My detail responsibilities in this position are listed as below i. To lead a team to manage and monitor shipment status from all our vendors in Asia Pacific. ii. To manage our contracted logistics service provider, design/set up a mechanism/KPI and SOP, conduct a regular service review to keep their service improved. iii. To maintain a good relationship with local logistics suppliers, collect space status/market rate from local market and report to HQ for cost saving shipping plan preparation. iv. To work with Asia sourcing team for exceptional and other logistics relevant issues, provide professional advice/solution to fulfill requirements for various projectsv. To coordinate with vendors under various brands of Central Group and support them to resolve logistics relative issues, in order to ensure our cargo’s shipping on time, eventually we can reach a win-win situation.

中國 廣東省 廣州

As a senior supervisor in customer service department, I was responsible for leading a team (10 headcounts) to provide excellent customer service to our VIP customer and ocean freight customer for non-EU trade (destination at Intra Asia, Mid-east Asia, North and South America, Africa and Oceania).My detail responsibilities in this position are listed as below i. To set up target for my team, assist my teammate to solve problems in their daily operation and lead the team together to meet our target. ii. To handle all escalated complaints from customer, provide professional solution to resolve their problems. iii. To maintain the relationship with our top one VIP customer Colgate, organize regular service review meeting with customer in order to ensure our service was able to meet their requirements. Meanwhile, I was responsible for digging out customer’s need in business development and coordinating internal sources to support customer and provide solution plan. iv. To coordinate with other departments internally, work together and eventually work out a best service solution for customer. v. To support department manager on development strategy and provide relevant figure for analyzing . vi. To engage in PEA (a kind of internal process optimizing project) and provide valued suggestions for optimized process, and finally improve our customer’s satisfaction. vii. To take lead of ISO audit team to conduct internal audit for other branch offices in order to ensure their operation procedure is fully comply with ISO9001/14001. During that period, a number of compliments from different customers were received for our team’s excellent service and valued suggestion that able to optimize our cooperate process.

中國 廣東省 廣州

As a supervisor in ocean freight department, I was responsible for leading an export operation team(8 headcounts) to handle an end to end operation for non-EU trade (destination at Intra Asia, Mid-east Asia, North and South America, Africa and Oceania) shipments.My detail responsibilities in this position are listed as belowi. To set up target for my team, assist my teammate to solve problems in their daily operation and lead the team together to meet our target. ii. To support sales colleague and provide professional advice for some local port operation problems. Furthermore, I had got some experiences by taking part in below projects iii. As a station focal contact of multi-transportation(seair/railway) project, I was responsible for answering customer’s enquires regarding our multi-transportation service and coordinating with internal operation team to come up with a best solution plan for customer. iv. As a station coordinator of GSC(Global Service Center) project, I was responsible for cooperating station OP team and GSC team for process alignment and providing suggestions for their improvement until their service was stable.

中國 廣東省 廣州

During that period, I was responsible for handling daily operation of FOB shipments in key account team. I learned lots of experiences and got familiar with export procedure through handling shipments in different transportation model.