Eric Chang Email & Phone Number

Belrose, New South Wales, Australia

Key Responsibilities: • Provide ground handling service to Qantas Group, including fleet presentation• Drive high lift truck and set up platform between truck and aircraft• Ensure procedure are followed to maintain clean aircraft cabins

Achievements • Showcased my network engineer experience, resulting in maintaining network availability and upgrades, and preventive maintenance. Key Responsibilities: • Provide analysis to problem solve complex scenarios for resolution• Undertake regular network planning and design for network optimisation• Conduct capacity dimensioning and forecast for on mobile data trends for 4G and 5G networks• Develop, manage and execute actions according to plan for new Huawei M2020 platform rollout• Monitor, measure and provide recommendations for improving network performance and customer experience

Key Responsibilities:• Perform ad hoc duties and set run delivery to ensure customer needs are met

Achievements:• Accountable as Top Investigator respected to customer compliant while engaged in the Mobile NMC Surveillance role. I reduced the MTTR (Mean Time To Restore) in order to maintain high network availability.Key Responsibilities:• Liaise with IME team for management of the new software, feature and network upgrade for implementation of the roll-out• Maintain RNC, WBTS, LTE network-level KPI performance drill down study• Support different network implementation activities including LTE, RNC re-homing, frequency retunes, post software upgrade performance checking and features trials

Responsibilities: • Mobile Backhaul Transmission for interrogated outage of mobile Backhaul Transmission on Huawei router, Alcatel 1642, and high giga radio transmission for Ceragon and Harris• Undertake troubleshooting of Carrier Ethernet• Investigate VIP customer complaints to identify and provide resolution

Responsibilities:• Ensure network restoration, KPI SLAs are adhered and agreed to as per agreed SLA documentation, manage and action customer complaints from all customer service groups within agreed SLA’s• Liaise within NMC teams for troubleshooting• Manage service assurance for all elements of the BSS network to ensure mobile access network integrity

Achievements:• Pivotal in the implementation to IoT network on Huawei during the first stage of 5Gnetwork roll out in Optus and a main implementer of security gateway migration.Responsibilities:• Engage with core and RNC T2 teams for prompt response and troubleshooting for urgent network issues affecting network KPI and end-user experience• Liaise directly with regional teams to identify RNC, transmission and other faulty network elements and coordinate with relevant personnel for resolution• Accountable for HUAWEI, NSN network and RNC level Daily Performance Policing to create Network Daily Performance Policy log for recording network faults