Self-motivated Loan Counselor with 13 years’ experience in Loss Mitigation, looking to expand knowledge and experience. Retains industry knowledge in the Sub-Prime financial loans, Mortgage and other various industries. Performed and excelled in numerous responsibilities ranging from Customer Service to Subject Matter expert within several aspects of the job functions. Complete understanding of all aspects of servicing a delinquent loan, up to foreclosure, in accordance with investor and department guidelines. Possess a strong ability to adapt to change and always willing to provide feedback and receive constructive criticism. Has the ability to services customers in English and Spanish proficiently.