Eric Chapman Email and Phone Number
Houston, TX, US
Eric Chapman's Location
Greater Houston, United States, United States
Eric Chapman's Contact Details
Eric Chapman work email
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Eric Chapman personal email
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Eric Chapman phone numbers
About Eric Chapman
I am energized and motivated by leading organizations in sales operations and enablement improvements to achieve revenue growth, customer and partner satisfaction, and quality and efficiency improvements. I have broad experience in business and sales operations functions at country, region, and global levels leading companies ranging from $60b to $500m annually, 1800 sellers to 80 including the following: -annual sales strategy & planning including TAM, coverage, field and digital sales model changes-sales compensation/incentive design-sales/field CRM and UX innovation-divestitures, mergers, acquisition integration's-ERP deployments and process transformations-labor & location alternatives-customer facing improvementsI adapt quickly to the big picture and identify the improvements necessary that align to strategic initiatives. I enjoy working at a fast pace on complex business problems and exceeding expected business outcomes.What I enjoy most about leading a sales operations and enablement function is building a highly skilled and collaborative team that delivers a ton of value to the business while enjoying the work environment and the opportunity to learn and grow in their careers.
Eric Chapman's Current Company Details
Eric Chapman Work Experience Details
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Vice President Business OperationsHexagon Asset Lifecycle IntelligenceHouston, Tx, Us
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Vice President Sales Operations And EnablementHexagon Asset Lifecycle Intelligence Mar 2018 - PresentMadison, Al, UsLeading tangible, measurable, sales performance improvement through digital sales enablement, insights to action, and operational simplification to maximize selling time. *Enabled 11 quarters of continuous growth nearing $500m annual revenue. *Reinvented the sales capability user experience enabling high value for the selling team, actionable insights and coaching for sales leaders, and high accuracy in forecasting*Expanding the CRM user experience to all supporting roles enabling efficiency, improvements in internal deal progress and success, and customer satisfaction*Aligning best in class sales compensation plans with intelligent quota deployment to the sales coverage strategies enabling growth*Integrating and adapting acquired companies effectively to accelerate growth and simplify sales ecosystem tools, processes, policies and systems*Enabling sales life cycle analytics that provide the business with real time actionable insights for decision making and improvements*Leading new MDM improvements to enable account insights, white space, net new prospecting and account planning improvements. -
Director Crm Prm & Sales Capabilities, Sales Strategy Planning And Operations, Global SalesHewlett Packard Enterprise Nov 2017 - Mar 2018Houston, Texas, UsDESIGN, DEPLOY, IMPROVE THE EXPERIENCE AND VALUE OF HPE’S CRM AND SALES CAPABILITIES; ENABLING ORDER GROWTH, SALES & PARTNER EFFICIENCY. Objectives:o Design and global deployment of HPE digital sales user interface enabling consolidation and integration of sales tools and processes into a single user experience that works FOR the seller. o Lead Sales Experience design, integration and readiness for HPE’s Next Generation Lead to Cash process and capability transformationo Enable sales to focus on selling and limit internal administrative activities -
Director Crm & Prm, Sales Operations, Ww Enterprise GroupHewlett Packard Enterprise Feb 2016 - Oct 2017Houston, Texas, UsLead pan-HPE CRM/PRM process and capabilities leveraging Salesforce.com Sales cloud, the integration with Service and Marketing Clouds and other sales tools for 35k internal users and 120k partner users. Responsible for the strategy, enablement and continuous evolution & innovation of process and capabilities that support sales, operations, and partners to achieve growth, efficiency, and customer/partner satisfaction goals. Achievements:o Delivered CRM capabilities on time with high quality against company transformation/initiative budgets across 2 company separations and 8 acquisitionso Proposed innovation/improvements that delivered increased value from CRM and sales tools including the start of the companies Digital Sales User Interfaceo Transformed my organization to align with company goals including budget reductions, efficiency improvements, and reduced time to market for sales, operations & partner process and capabilities
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Director Sales Strategy And Planning, Ww Technology Services Sales Marketing & OperationsHewlett Packard Enterprise Nov 2015 - Jan 2016Houston, Texas, UsLead Strategy & Planning for Sales Marketing & Operations organization within Technology Services: o Lead sales compensation and coverage strategy for Services Sales. o Design, coordinate, facilitate and maintain the organizations multi-year Strategy road map and integration with broader HP functional organizations. o Execute strategic program and project processes to align and manage budgets, investments, ROI reviews, and alignment of projects to core objectives. o Manage business information scorecards, reports and analytic insights that support Services sales performance.
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Director, Sales Strategy & Planning, Ww Technology Services Sales Marketing & OperationsHp Apr 2015 - Oct 2015Palo Alto, Ca, UsLead Strategy & Planning for Sales Marketing & Operations organization within Technology Services: o HP Company Separation lead role: Global Go-To-Market responsibilities including all sales/customer facing impacts of the separation for Technology Services ($7b revenue division)o Design, coordinate, facilitate and maintain the organizations multi-year Strategy road map and integration with broader HP functional organizations. o Execute strategic program and project processes to align and manage budgets, investments, ROI reviews, and alignment of projects to core objectives. o Manage business information scorecards, reports and analytic insights that support Services sales performance. -
Director, Technology Services Ww Sales OperationsHp Sep 2012 - Mar 2015Palo Alto, Ca, UsLead the Technology Services Sales Operations function with a high performing team of program and process professionals who support worldwide and regional sales leaders in a $9 billion annual revenue organization. o Design, deploy and improve (Lean Sigma): > Sales processes globally (lead to order, pipeline, forecasting, opportunity management) > Salesforce.com CRM transformation improvements > Anaplan platform and processes for sales coverage planning and quota deployment > Global sales reporting & analytic insights (capabilities, dashboards, scorecards) > Fiscal year sales readiness (sales compensation plan requirements, bonus plan design, sales process & policy changes) o Enable Go To Market order growth initiativeso Collaborate in an ongoing capacity with Finance, Portfolio, IT, Region Business Operations, HR, Delivery and Sales Compensation Operations.o Additional HP Company Separation lead role: Global Go-To-Market responsibilities including all sales/customer facing impacts of the separation for Technology Services.
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Global Sales, Alliances & Operations ManagerHp Nov 2008 - Aug 2012Palo Alto, Ca, UsGlobal Business Operations leader for Technology Services Consulting, Education, Per Event, Time & Materials, and Repair Order Processing functions. Interfaced with IT, Finance, Sales Ops, HR, Shared Services, Delivery, Portfolio, Compliance and other functions to drive successful and sustained improvements. o Consolidated region process management teams into a global standard process design & deployment function, eliminating redundancies and reducing cost of sales. o Standardized, measured & improved business processes, leveraging best practices and process improvement testing across regions (Lean)o Designed platform/process requirements and deployed SAP for Time & Materials quote, order, and invoice solutiono Transitioned stabilized Repair Order Processing and Time & Materials business processes to low cost labor strategyo Developed global process management scorecards utilizing control charts and business reviews to drive improvement projectso Trained & mentored organization in Lean Sigma Greenbelt skills and improvement methodologies
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Americas Region Process Management ManagerHp Apr 2008 - Oct 2008Palo Alto, Ca, UsAMS region Technology Services process management leader responsible for design & deployment of all order and administration processes. Key management member in design and deployment of organizational structure and global standardization changes.• Consolidated country level processes into regional function, standardized, measured & improved• Split processes for cost optimizations of in country and off-shore/near-shore resources• Designed & managed regional process scorecards with control charts and predictive analytic's• Trained over 100 onshore and near-shore employees in Lean Sigma Greenbelt skills and improvement methodologies
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Process Improvement BlackbeltHp Jan 2006 - Mar 2008Palo Alto, Ca, UsResponsible for leading regional Lean Sigma process improvement initiatives including process efficiency, quality, and cost savings objectives. • Drove $1.3m annual savings Lean Sigma ‘Trust Process’ improvement initiative • Supported near-shore and off-shore processing cost optimization transformations. • Trained over 150 employees in Lean Sigma Greenbelt skills in USA and Costa Rica locations.• Coached & mentored Greenbelts through project completion and certification.
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Custom Solutions Business Process AnalystHp Jan 2002 - Dec 2005Palo Alto, Ca, UsTeam lead for US Custom Solutions function supporting complex/custom deal process design. Working with Customers, Sales and Operations to ensure custom Services Solutions were efficiently and effectively managed from Order, Delivery Entitlement, and Billing perspectives. • AMS HP-Compaq merge lead for Order Management Platform business process integration and solution selling processes during integration phase.• Contract migration and platform retirement enablement lead for Compaq order management platforms used in US and Canada• Designed standard engagement process, deal tracking metrics, custom solution templates, and training for the Custom Solution Team.
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Contracts AdministratorHp Nov 1998 - Dec 2001Palo Alto, Ca, UsManaged Corporate/Large Enterprise customer support maintenance contracts through adds/changes/renewals as well as support level changes. Team lead for late renewal exposure and complex contract management analysis and solutions. US Contract Admin Lead for Agilent Technologies split from HP into trade customer.
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New Business Quotes LeadHp Mar 1998 - Oct 1998Palo Alto, Ca, UsPerformed new business quoting requests for Technology Services Support offerings for our external customers requests and internal sales support. Pilot member of Services SAP platform design and deployment.
Eric Chapman Skills
Business Process Improvement
Program Management
Process Improvement
Cross Functional Team Leadership
Business Process
Management
Leadership
Business Analysis
Operations Management
Sales Operations
Six Sigma
Virtual Teams
Project Management
Black Belt
Business Process Management
Outsourcing
Pmp
Salesforce.com
Process Management
Collaborative Problem Solving
Customer Relationship Management
Integration
Strategy
Strategy Implementation
Anaplan
User Experience
Mergers And Acquisitions
Workday
Eric Chapman Education Details
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Golden Gate UniversityBusiness Management -
American River CollegeFood Service Management & Culinary Arts
Frequently Asked Questions about Eric Chapman
What company does Eric Chapman work for?
Eric Chapman works for Hexagon Asset Lifecycle Intelligence
What is Eric Chapman's role at the current company?
Eric Chapman's current role is Vice President Business Operations.
What is Eric Chapman's email address?
Eric Chapman's email address is er****@****hpe.com
What is Eric Chapman's direct phone number?
Eric Chapman's direct phone number is (650) 857*****
What schools did Eric Chapman attend?
Eric Chapman attended Golden Gate University, American River College.
What are some of Eric Chapman's interests?
Eric Chapman has interest in Environment, Classic Car Restoration.
What skills is Eric Chapman known for?
Eric Chapman has skills like Business Process Improvement, Program Management, Process Improvement, Cross Functional Team Leadership, Business Process, Management, Leadership, Business Analysis, Operations Management, Sales Operations, Six Sigma, Virtual Teams.
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