Eric Chapman Email & Phone Number

Houston, Tx, Us

Madison, Al, Us

Leading tangible, measurable, sales performance improvement through digital sales enablement, insights to action, and operational simplification to maximize selling time. *Enabled 11 quarters of continuous growth nearing $500m annual revenue. *Reinvented the sales capability user experience enabling high value for the selling team, actionable insights and coaching for sales leaders, and high accuracy in forecasting*Expanding the CRM user experience to all supporting roles enabling efficiency, improvements in internal deal progress and success, and customer satisfaction*Aligning best in class sales compensation plans with intelligent quota deployment to the sales coverage strategies enabling growth*Integrating and adapting acquired companies effectively to accelerate growth and simplify sales ecosystem tools, processes, policies and systems*Enabling sales life cycle analytics that provide the business with real time actionable insights for decision making and improvements*Leading new MDM improvements to enable account insights, white space, net new prospecting and account planning improvements.

Houston, Texas, Us

DESIGN, DEPLOY, IMPROVE THE EXPERIENCE AND VALUE OF HPE’S CRM AND SALES CAPABILITIES; ENABLING ORDER GROWTH, SALES & PARTNER EFFICIENCY. Objectives:o Design and global deployment of HPE digital sales user interface enabling consolidation and integration of sales tools and processes into a single user experience that works FOR the seller. o Lead Sales Experience design, integration and readiness for HPE’s Next Generation Lead to Cash process and capability transformationo Enable sales to focus on selling and limit internal administrative activities

Houston, Texas, Us

Lead pan-HPE CRM/PRM process and capabilities leveraging Salesforce.com Sales cloud, the integration with Service and Marketing Clouds and other sales tools for 35k internal users and 120k partner users. Responsible for the strategy, enablement and continuous evolution & innovation of process and capabilities that support sales, operations, and partners to achieve growth, efficiency, and customer/partner satisfaction goals. Achievements:o Delivered CRM capabilities on time with high quality against company transformation/initiative budgets across 2 company separations and 8 acquisitionso Proposed innovation/improvements that delivered increased value from CRM and sales tools including the start of the companies Digital Sales User Interfaceo Transformed my organization to align with company goals including budget reductions, efficiency improvements, and reduced time to market for sales, operations & partner process and capabilities

Houston, Texas, Us

Lead Strategy & Planning for Sales Marketing & Operations organization within Technology Services: o Lead sales compensation and coverage strategy for Services Sales. o Design, coordinate, facilitate and maintain the organizations multi-year Strategy road map and integration with broader HP functional organizations. o Execute strategic program and project processes to align and manage budgets, investments, ROI reviews, and alignment of projects to core objectives. o Manage business information scorecards, reports and analytic insights that support Services sales performance.

Palo Alto, Ca, Us

Lead Strategy & Planning for Sales Marketing & Operations organization within Technology Services: o HP Company Separation lead role: Global Go-To-Market responsibilities including all sales/customer facing impacts of the separation for Technology Services ($7b revenue division)o Design, coordinate, facilitate and maintain the organizations multi-year Strategy road map and integration with broader HP functional organizations. o Execute strategic program and project processes to align and manage budgets, investments, ROI reviews, and alignment of projects to core objectives. o Manage business information scorecards, reports and analytic insights that support Services sales performance.

Palo Alto, Ca, Us

Lead the Technology Services Sales Operations function with a high performing team of program and process professionals who support worldwide and regional sales leaders in a $9 billion annual revenue organization. o Design, deploy and improve (Lean Sigma): > Sales processes globally (lead to order, pipeline, forecasting, opportunity management) > Salesforce.com CRM transformation improvements > Anaplan platform and processes for sales coverage planning and quota deployment > Global sales reporting & analytic insights (capabilities, dashboards, scorecards) > Fiscal year sales readiness (sales compensation plan requirements, bonus plan design, sales process & policy changes) o Enable Go To Market order growth initiativeso Collaborate in an ongoing capacity with Finance, Portfolio, IT, Region Business Operations, HR, Delivery and Sales Compensation Operations.o Additional HP Company Separation lead role: Global Go-To-Market responsibilities including all sales/customer facing impacts of the separation for Technology Services.

Palo Alto, Ca, Us

Global Business Operations leader for Technology Services Consulting, Education, Per Event, Time & Materials, and Repair Order Processing functions. Interfaced with IT, Finance, Sales Ops, HR, Shared Services, Delivery, Portfolio, Compliance and other functions to drive successful and sustained improvements. o Consolidated region process management teams into a global standard process design & deployment function, eliminating redundancies and reducing cost of sales. o Standardized, measured & improved business processes, leveraging best practices and process improvement testing across regions (Lean)o Designed platform/process requirements and deployed SAP for Time & Materials quote, order, and invoice solutiono Transitioned stabilized Repair Order Processing and Time & Materials business processes to low cost labor strategyo Developed global process management scorecards utilizing control charts and business reviews to drive improvement projectso Trained & mentored organization in Lean Sigma Greenbelt skills and improvement methodologies

Palo Alto, Ca, Us

AMS region Technology Services process management leader responsible for design & deployment of all order and administration processes. Key management member in design and deployment of organizational structure and global standardization changes.• Consolidated country level processes into regional function, standardized, measured & improved• Split processes for cost optimizations of in country and off-shore/near-shore resources• Designed & managed regional process scorecards with control charts and predictive analytic's• Trained over 100 onshore and near-shore employees in Lean Sigma Greenbelt skills and improvement methodologies

Palo Alto, Ca, Us

Responsible for leading regional Lean Sigma process improvement initiatives including process efficiency, quality, and cost savings objectives. • Drove $1.3m annual savings Lean Sigma ‘Trust Process’ improvement initiative • Supported near-shore and off-shore processing cost optimization transformations. • Trained over 150 employees in Lean Sigma Greenbelt skills in USA and Costa Rica locations.• Coached & mentored Greenbelts through project completion and certification.

Palo Alto, Ca, Us

Team lead for US Custom Solutions function supporting complex/custom deal process design. Working with Customers, Sales and Operations to ensure custom Services Solutions were efficiently and effectively managed from Order, Delivery Entitlement, and Billing perspectives. • AMS HP-Compaq merge lead for Order Management Platform business process integration and solution selling processes during integration phase.• Contract migration and platform retirement enablement lead for Compaq order management platforms used in US and Canada• Designed standard engagement process, deal tracking metrics, custom solution templates, and training for the Custom Solution Team.

Palo Alto, Ca, Us

Managed Corporate/Large Enterprise customer support maintenance contracts through adds/changes/renewals as well as support level changes. Team lead for late renewal exposure and complex contract management analysis and solutions. US Contract Admin Lead for Agilent Technologies split from HP into trade customer.

Palo Alto, Ca, Us

Performed new business quoting requests for Technology Services Support offerings for our external customers requests and internal sales support. Pilot member of Services SAP platform design and deployment.

Bachelor Of Arts -Pending 8 Courses, Business Management

Food Service Management & Culinary Arts