General Services Manager based at Unilever's UK & Ireland Head Office providing full IFM (Soft & Hard Services).Deliver service excellence across all Sodexo services from Security, Front of House, Cleaning, Reception, Business Support Centre, Catering, Technical Services, Staff Gym

Act as a deputy to the Cluster Facilities Manager in their absence in regards to site management and Undertake incident control management and site operational functions on demand.

Successfully managing each function within the business support centre, services provided: Mail logistics, courier logistics, print fulfillment and MFDs to include maintenance and toner replacement and first line repair, central reprographics, stationary fulfillment and support hub stocking, archive management, porterage, business concierge desk, floor stewards, audio visual management and maintenance, workplace recharge support, building inductions, moves and event management.

Assist the General Services Manager at a fully integrated Facilities Management contract for Johnson & Johnson Medical. Managing both hard and soft services encompassing building services, reception, meeting & conference rooms, hospitality/catering, vending, cleaning, mailroom, office services and on site gym. Actively assist in driving excellence through service delivery and innovation meeting all qualitative and performance KPI targets.To assist in the assessment of service provision ensuring compliance and identifying additional services that could be introduced to the benefit of the client in a cost effective manner.Work with the GSM in respect to H&S and HR compliance for the site.Assist in the effective management of resources and attend weekly/monthly reviews with service providers and Johnson & Johnson Facilities leadership team.

Managing a proactive team of Helpdesk Coordinators, responsible for delivering the professional customer focused service to Unilever South East cluster (6 sites).Managing operations to ensure call’s, emails and other requests are dealt with within the agreed KPI’s and client service level agreements.Working on the Facilities Helpdesk dealing with issues or questions from stakeholders, engineers and contractors.Actively develops Helpdesk Co-ordinators through coaching and quality assurance checks to ensure delivery of service excellence at all times.Assist Line manager in respect to Health and Safety compliance for the HelpdeskProactively control and develop the coordination, planning and organisation of the Helpdesk Service : Service Requests, Meeting Room management, Car parking management, Telephony Changes, Call handling , Monitoring and Reporting.Responsible for producing accurate and timely service reports for senior management as required.Involved in the development and roll out of new CAFM system (Planon) across the Unilever South East cluster and assist with any training needs.

Temporary contract for Norland Managed Services based at the Wellcome Trust. Employed as Facilities Management Administrator primarily tasked with the system administration of Concept Evolution. Tasked with developing and maintaining analytical reporting in respect to stakeholder SLA’s and employee performance.Working on the Facilities Helpdesk dealing with issues or questions from stakeholders, engineers and contractors.

Client Support Coordinator for Veterinary Insights in relation to Vision CRM and monthly data processing

Coordinated the operations for Delta Airlines European Contact Centre based in West London. Primary role was workforce management/time and attendance/scheduling