Eric Charlton Email & Phone Number

Phoenix, Az, Us

Nebraska, United States

Director of Operations for Primary Care, Surgical, Medical, & Hospital Based care services for CommonSpirit’s CHI Health in their Central Nebraska market.

Phoenix, Arizona, United States

Business oversight of 12 neurology specialty clinics, Neuro Critical Care, and BNI's office infusion clinic. Manage BNI financials, physician compensation reporting and analysis of 50+ neurologists, operational performance monitoring, and business planning and development processes for the Barrow Neurological Institute.

Phoenix, Arizona, United States

Oversaw all operational aspects of the hospital while working collaboratively with leadership, including project oversight of national, divisional, and market initiatives. I also provided extensive support in developing new data management and reporting structures for Clinic operations for the neurology department and its 12 specialty clinics. I made several key contributions including:• Diminished wait times and average handle times, as well as put processes in place to standardize phone trees and improve response times to patients leaving voicemails at the clinic while leading a process improvement plan for the Barrow Neurological Institute Call Center.• Drove a 25% profit growth by executing a revised shared services agreement with Phoenix Childrens.• Provided strategic leadership and tactical process improvement planning for EVS throughput, resulting in diminishing turnaround time by 33%.• Led and coordinated the 100-Day plan initiative achieving a cost savings impact of $M+.• Orchestrated technical support in developing Threat Assessment Tool for St. Joseph's Hospital and Medical Center.• Increased network retention by 10% by developing network integrity dashboard landing pages for CommonSpirit Health.• Led analysis and transfer of 100+ orthodontic patient accounts to Phoenix Children's and closing out of the craniofacial cost center. • Steered efforts to develop meeting effectiveness guidelines and agenda templates, resulting in decreasing the amount of time executive leaders spent in meetings.• Organized and administered the inaugural Directors Appreciation event at SJHMC improving employee satisfaction.

Columbus, Ohio, United States

Delivered operational support to the Service Line according to requirements, including developing a strategic playbook and creating new onboarding materials for three new Physicians. Provided strategic leadership and direction in developing and validating strategic FTE Growth plan for general neurology for FY22.I made several key contributions including:• Increased infusion treatment in SSU by 15% by standardizing headache treatment protocols.• Presented the business case for a new multidisciplinary headache clinic to C-suite leadership

Richmond, Virginia, United States

Columbus, Ohio

Steered efforts to improve contract management of 160+ service line agreements and medical directorships. Collaborated with C-suite leadership on the Resource Review Committee and FY21 budget.I made several key contributions including:• Successfully improved FTE tracking by 35% with oversight of 4,500 FTEs across five hospitals.• Enhanced variance reporting and metric accountability enterprise-wide by 95%.• Led and directed the implementation of operational improvements to the hospital's employee/patient screening stations by developing staffing patterns to cut overtime by 10% and ensured business operations contracts met all CMS and state regulatory requirements.Additional Experience:Teachers Assistant & Academic Tutor, Brigham Young University Idaho, Rexburg, IDAssistant Manager in Sales, Vantage Marketing Company, Albuquerque, NMMissionary, The Church of Jesus Christ of Latter-Day Saints, Veracruz, Mexico

Rexburg, Id, United States

Rexburg, Id, United States

Rio Rancho, New Mexico

Managed a team of 11 sales representatives. Executed weekly training for each representative. Negotiated internal contracts with sales representatives as well as external contracts with customers. Personally generated $100,000 of revenue in sales. Sales team accumulated $400,000 of revenue for Vantage and Terminix.

Master Of Health Administration, Health/Health Care Administration/Management

Richmond, VA

Bachelor Of Healthcare Administration, Health/Health Care Administration/Management

Rexburg, ID