AeroLeads people directory · profile
Eric Cheah Email & Phone Number
Senior Operation Team Leader
at
TDCX
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Operation Team Leader
Location
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Who is Eric Cheah? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Eric Cheah is listed as Senior Operation Team Leader at TDCX, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Eric Cheah.
Eric Cheah previously worked as Project Management Team Lead at Hytech and Operations Team Lead at Concentrix. Eric Cheah studied at Tunku Abdul Rahman University College.
Company email context
Email format at TDCX
This section adds company-level context without repeating Eric Cheah's masked contact details.
TDCX
Review company-level records connected to Eric Cheah before choosing the right outreach path.
Profile bio
About Eric Cheah
Eric Cheah is a Senior Operation Team Leader at TDCX.
Current workplace
Eric Cheah's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Eric Cheah work experience
A career timeline built from the work history available for this profile.
Senior Operation Team Leader
Current- Work closely with Business Analysts on Performance data.- Managing weekly, monthly KPI reports and payout.- Process excellence in reports files to streamline and reduce data traffic.- Dissect RCA and develop action plans.- Managing 5 Mandarin Market TL and Escalation management.- Assisting manager in billing headcount distribution.- Manage interviews for.
May 2024 - Present
Project Management Team Lead
- Responsible for managing client accounts in EMEA and APAC.
- Monitors daily acount opening volume and SLA, stes OKRs, and enhances proces flow.
- Managing Customer Service department for Email / Live Chat on account issue.
- KYC - Identify, Verify and monitor client accounts flagged by system for abnormalities.
- Manages teams in Malaysia and the Philippines, collaborates with SMEs for training, and reports to Overseas Stakeholders.
- Coordinates with departments for smooth operations, supports team members, and ensures alignment whti organisational goals.
Apr 2024 - May 2024
Operations Team Lead
- Setup new business line as Pioneer Team Leader, with 7 agent’s expansion to 60 agents in 11 months.- Managing 23 agents on Performance Metrics.- Design system and processes with Sr OM and WFM.- Design Performance Dashboard in PLX & Data Studio.- Design Operation onboarding & training courses.- Design Cross-Training courses between vendors and regions in.
Jul 2021 - Apr 2024
Senior Subject Matter Expert
Policy Expert in World Leading Search Engine Social Platforms
Dec 2020 - Jul 2021
Senior Real Estate Analyst
Nov 2017 - Dec 2020
Assistant Sales Manager
Parkroyal Serviced Suites Kuala Lumpur
Aug 2017 - Nov 2017
Oct 2016 - Feb 2017
2 education records
Eric Cheah education
Education record
Bachelor'S Degree, Hospitality Administration/Management
FAQ
Frequently asked questions about Eric Cheah
Quick answers generated from the profile data available on this page.
What company does Eric Cheah work for?
Eric Cheah works for TDCX.
What is Eric Cheah's role at TDCX?
Eric Cheah is listed as Senior Operation Team Leader at TDCX.
Where is Eric Cheah based?
Eric Cheah is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with TDCX.
What companies has Eric Cheah worked for?
Eric Cheah has worked for Tdcx, Hytech, Concentrix, Affirm Plus Properties, and Parkroyal Serviced Suites Kuala Lumpur.
How can I contact Eric Cheah?
You can use AeroLeads to view verified contact signals for Eric Cheah at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Eric Cheah attend?
Eric Cheah studied at Tunku Abdul Rahman University College.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Eric Cheah you were looking for.
View similar profiles
