Eric Cheah Email & Phone Number
Who is Eric Cheah? Overview
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Eric Cheah is listed as Senior Operation Team Leader at TDCX, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Eric Cheah.
Eric Cheah previously worked as Project Management Team Lead at Hytech and Operations Team Lead at Concentrix. Eric Cheah studied at Tunku Abdul Rahman University College.
Email format at TDCX
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About Eric Cheah
Eric Cheah is a Senior Operation Team Leader at TDCX.
Eric Cheah's current company
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Eric Cheah work experience
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Senior Operation Team Leader
Current- Work closely with Business Analysts on Performance data.- Managing weekly, monthly KPI reports and payout.- Process excellence in reports files to streamline and reduce data traffic.- Dissect RCA and develop action plans.- Managing 5 Mandarin Market TL and Escalation management.- Assisting manager in billing headcount distribution.- Manage interviews for.
Project Management Team Lead
- Responsible for managing client accounts in EMEA and APAC.
- Monitors daily acount opening volume and SLA, stes OKRs, and enhances proces flow.
- Managing Customer Service department for Email / Live Chat on account issue.
- KYC - Identify, Verify and monitor client accounts flagged by system for abnormalities.
- Manages teams in Malaysia and the Philippines, collaborates with SMEs for training, and reports to Overseas Stakeholders.
- Coordinates with departments for smooth operations, supports team members, and ensures alignment whti organisational goals.
Operations Team Lead
- Setup new business line as Pioneer Team Leader, with 7 agent’s expansion to 60 agents in 11 months.- Managing 23 agents on Performance Metrics.- Design system and processes with Sr OM and WFM.- Design Performance Dashboard in PLX & Data Studio.- Design Operation onboarding & training courses.- Design Cross-Training courses between vendors and regions in.
Senior Subject Matter Expert
Policy Expert in World Leading Search Engine Social Platforms
Senior Real Estate Analyst
Assistant Sales Manager
Eric Cheah education
Education record
Bachelor'S Degree, Hospitality Administration/Management
Frequently asked questions about Eric Cheah
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What company does Eric Cheah work for?
Eric Cheah works for TDCX.
What is Eric Cheah's role at TDCX?
Eric Cheah is listed as Senior Operation Team Leader at TDCX.
Where is Eric Cheah based?
Eric Cheah is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with TDCX.
What companies has Eric Cheah worked for?
Eric Cheah has worked for Tdcx, Hytech, Concentrix, Affirm Plus Properties, and Parkroyal Serviced Suites Kuala Lumpur.
How can I contact Eric Cheah?
You can use AeroLeads to view verified contact signals for Eric Cheah at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Eric Cheah attend?
Eric Cheah studied at Tunku Abdul Rahman University College.
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