Guest Relations Specialist
CurrentProvide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.Responsible and accountable for issued bank. Count bank at beginning and end of shift.Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling proceduresOpen and close shift correctly. Make cash drops in accordance with proper cash handling procedures.Communicate and work as a team with other departments as neededHandle guest mail, messages, faxes and following established procedures. Ensure all credit cards, cash, and change fund are balanced throughout each shift.Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and servicesVerify and safeguard the Front Desk bank.Retrieve guest packages from shipping department.Inform management of any guest or system-related problems.Organize the Front Desk area so that other Front Desk staff can properly prepare for their shift.Ensure security and confidentiality of all guest and hotel information and material.Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.Attend work on time as scheduled and adhere to attendance policy.Practice safety standards at all times and keep the property safe for guests and fellow associates. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.Promote teamwork and associate engagement.Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).Adhere to all work rules, procedures and policies established by the company. Perform other duties as assigned.