As of 2021, in addition to all of the below information, I am now overseeing all North American Corporate locations. - Responsible for overseeing ~5,000 working hours delivered per week, and 2 Exempt Regional Account Managers, with a total of ~150 employees.- Responsible for the overall strategic direction, tone, and tempo for the Regional Contract Security program of a Fortune 500 Corporate Partner, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results- This Portfolio consists of 19 Buildings and properties in the Central Virginia/Richmond & Hampton Roads Region, to include a Corporate Headquarters campus, a mixed Call Center and Business Professional Campus, satellite campus’, and 2 Data Centers.- Responsible for overseeing contract compliance for the entire portfolio, and implementing and enforcing any and all strategic goals for achieving those compliance goals.- Responsible for meeting or exceeding all operational goals for the portfolio by providing high-quality, professional, competent and committed service and an outstanding client and employee experience- Responsible for building and maintaining long-term and meaningful Client partnerships, and managing that ongoing relationship, ensuring world-class security and customer service.- Manage all Projects related to the regional Portfolio.- Work with, and guide, the subordinate Regional Account Managers to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.- Coach, counsel, develop, and guide assigned Regional Account Managers to assist them with their opportunity for career advancement/promotability.- Produce, read, interpret, and maintain a variety of financial, business, and human resources-related reports in order to assist in effectively running the assigned business segment.

◆ Directly responsible for ~3,000 working hours delivered per week. That includes:o Human Capital Direct Reports of ~100 Security Officers, up to 7 Supervisors, and up to 6 Armed Tactical Response Officerso Responsible for being intimately familiar with the contract governing the scope of work, and ensuring that it is managed correctly in my book of business, and ensuring that all employees are in compliance, in accordance with said contract◆ Directly Responsible for the day-to-day Safety and Security of 9 Client Buildings in the CVA & Hampton Roads Region. These include:o 2 Data Centers – the Security of Client Customer Data is of utmost importance, and therefore, about half of the hours in this Book of Business are dedicated to the Data Centers.o 2 Hybrid Professional Buildings/Call Centers – containing both salaried/support professionals, along with call center associates.o 5 Dedicated Call Centers – containing about 5,000-10,000 employees total, where the importance of their Safety and Security, and the Client property, cannot be overstated.◆ Responsible for communication with the local Client Area Manager and the National Accounts Portfolio Manager to ensure that the management of all Financial, and Operational Goals are being exceeded, while continuing to provide a superior level of customer service and satisfaction.◆ Ensuring that the Client’s proprietary Security Management Employee’s (those that oversee the vendor’s work) are kept abreast of all situations as they happen, and working with those same Client’s to ensure that our partnership is working at peak efficiency, by lending my expertise to the conversation, and ensuring that all wants and needs are executed immediately and properly.◆ Responsible for traveling to all Client Sites on a regular basis, to ensure that service is being provided, and to interact with onsite AUS and Client employees, to ensure complete transparency and the highest level of Customer Service.

Originally AlliedBarton. However, AlliedBarton Security Services merged with Universal Services of America on August 1st, 2016, to become Allied Universal.

Formerly known as SFI, Universal Protection Services acquired SFI in 2012, and Allied Barton merged with Universal in 2016

Formerly SFI, which was acquired by Universal Protection Service in 2012.