With 20+ years of experience as a leader focused on client services & customer success, I have been integral to leveraging project management, team development, & relationship building to identify & meet customer needs, as well as resolve any issues to ensure long-term client relationships. I am skilled in client account management & churn mitigation, which I consistently prove across my advanced career. It is my passion to utilize my statistics & analytics background in complex problem solving & providing optimal solutions for customers.Key Highlights Include:✅ Responsible for managing a team of 2 direct reports, supporting the entire central region consisting of 36 customer service managers, and providing programs to secure the foundation of the regional enterprise revenue base of $42M each month✅ Led the project management concerning the implementation of the voice and data services, intaking the technical requirements, placing the order, managing the service delivery piece and internal groups, ensuring the timeline was maintained✅ Established vital performance objectives for team members, tracking and comparing performance each month to ensure top performance, providing any training or guidance when needed✅ Oversaw the development of sales proposals for account manager high-profile Fortune 500 customers such as Mutual of Omaha, and Union Pacific, resulting in securing profitable salesContact me through this profile if you wish to connect.