Eric Chio Email & Phone Number

Dublin City, County Dublin, Ireland

•Infrastructure: Orchestrated the planning and implementation of new office IT infrastructures, encompassing Wi-Fi access points, router and switch configurations, meeting room technologies, IP telephony, and network peripherals.•Helpdesk Support: Delivered comprehensive IT support service, adeptly diagnosing and resolving multifaceted issues spanning systems, networks, hardware, and application, ensuring seamless operational continuity.•IT Budgeting, Procurement, and Asset Management:… Show more •Infrastructure: Orchestrated the planning and implementation of new office IT infrastructures, encompassing Wi-Fi access points, router and switch configurations, meeting room technologies, IP telephony, and network peripherals.•Helpdesk Support: Delivered comprehensive IT support service, adeptly diagnosing and resolving multifaceted issues spanning systems, networks, hardware, and application, ensuring seamless operational continuity.•IT Budgeting, Procurement, and Asset Management: IT Budgeting, Procurement, and Asset Management: Successfully managed IT budget planning, procurement of equipment, and comprehensive asset management, including vendor selection and contract negotiation to optimize costs and ensure timely delivery of high-quality products. Prepared and submitted detailed reports on IT expenditures, asset status, and procurement activities to headquarters for review and strategic planning. Show less

Hong Kong Sar

• Led the kickoff of a critical migration project for the Singapore and Macau branches, involving the core point-of-sale system from the Hong Kong headquarters.• Managed the implementation, which included both web and mobile app components.• Defined and oversaw project scope, prepared detailed project plans, conducted gap analyses, and closely monitored project progress, providing regular reports to stakeholders.• Analyzed sales operations workflows in both branches, proactively… Show more • Led the kickoff of a critical migration project for the Singapore and Macau branches, involving the core point-of-sale system from the Hong Kong headquarters.• Managed the implementation, which included both web and mobile app components.• Defined and oversaw project scope, prepared detailed project plans, conducted gap analyses, and closely monitored project progress, providing regular reports to stakeholders.• Analyzed sales operations workflows in both branches, proactively identifying potential issues and recommending solutions.• Collaborated with Business Analysts, contributing to requirements documentation and User Acceptance Testing (UAT) planning and execution.• Coordinated contributions from project team members, ensuring seamless collaboration and resource allocation.• Supported ongoing enhancements to the core point-of-sale system at the Hong Kong headquarters, using Agile methodologies.• Worked closely with the PMO team, effectively allocating resources across different projects. Show less

Hong Kong Sar

• Led the launch of a new core agency management system, overseeing the seamless migration of data from the older system.• Enhanced existing functions within the new system, including agency registration, payroll, and sales performance management.• Collaborated with cross-functional teams, gathering feedback from workgroups to analyze and advise on workflow enhancements.• Documented detailed requirements for system improvements and implemented them using Agile… Show more • Led the launch of a new core agency management system, overseeing the seamless migration of data from the older system.• Enhanced existing functions within the new system, including agency registration, payroll, and sales performance management.• Collaborated with cross-functional teams, gathering feedback from workgroups to analyze and advise on workflow enhancements.• Documented detailed requirements for system improvements and implemented them using Agile methodologies.• Worked closely with system analysts to ensure the quality of IT deliverables.• Designed and executed User Acceptance Testing (UAT) plans to validate system functionality.• Provided comprehensive on-the-job training to different teams, ensuring a thorough understanding of system features.• Conducted ongoing post-monitoring to maintain system performance and compliance.• Managed system enhancements within budgeted scope, cost, and schedule. Show less

Hong Kong

• Oversaw and reported on the sales performance of the insurance business, providing insights and recommendations to enhance operational efficiency and drive growth.• Managed and supervised the insurance administration team, ensuring smooth workflow and adherence to established processes and standards.• Conducted comprehensive reviews of operations manuals, identifying areas for optimization in workflow processes to streamline operations and improve overall efficiency.• Prepared… Show more • Oversaw and reported on the sales performance of the insurance business, providing insights and recommendations to enhance operational efficiency and drive growth.• Managed and supervised the insurance administration team, ensuring smooth workflow and adherence to established processes and standards.• Conducted comprehensive reviews of operations manuals, identifying areas for optimization in workflow processes to streamline operations and improve overall efficiency.• Prepared detailed system requirements documents and UAT plans, coordinating with team members to execute User Acceptance Testing (UAT) to validate system enhancements and improvements. Show less

Hong Kong Sar

Insurance & MPF Business Management Department

Hong Kong

- Preform customer service in branch such as account opening, customer enquiry.- Cross sales difference bank products such as Insurance, Unit Trust, Loan, Credit Card and Mortgage etc.

Hong Kong Sar

- seconded to Hong Kong SAR Government- Provide helpdesk support through Telephone / on-site- Fix Hardware and Software problem for end users

Bachelor’S Degree, Information Technology

Postgraduate Diploma, Investment Management