- Responsible for leading and executing the delivery of assurance activities. - The assurance activities include audits, investigations and safety reviews within the Qantas Group and Jetstar Group.- Responsible for ensuring quality advisory services are delivered.- Provide airline operational advice and safety support encompassing a broad range of stakeholders across multiple departments. - Engage, coach and support teams across the network on auditing and assurance capability in operational excellence.- Build and sustain a positive safety culture across a diverse workforce while balancing assurance priorities and operational delivery.

Accountable for the overall quality function in the organization.

- Accountable to the Business Support Director for the overall quality function in the organization.- Lead the QA department, consisting of three QA Engineers and one Calibration Technical Specialist.- Direct, plan, and implement inspection standards, methods, and procedures used by the repair station to ensure compliance to all applicable Civil Aviation Regulations and equipment manufacturer's specifications.- Develop and implement Key Performance Indicators for the department.- Responsible for planning and managing the company’s audit program.- Provide technical and quality support for the landing gear maintenance, repair, and overhaul operations.- Develop and qualify suppliers to meet company, engineering and regulatory requirements.- Manage and resolve quality / supplier quality issues.- Responsible for the overall quality function of a Part 21 DOA Organization.- Provide training on root cause analysis / 8D Methodology to the organization, and coach problem resolution team members on the application of problem solving methodologies.- Reinforce and facilitate problem solving through being a permanent member of the company’s 8D review committee and Corrective Action Board.- Analyze non-conformance data to identify trends, including Human Factors, and develop action plans to address identified issues. Accomplishments:- Headed cross functional project to obtain the CAAS Part 21 Design Organization Approval, to meet key company’s performance objectives.- Led or contributed to 8 Continuous Improvement Projects to streamline the quality management processes. - Achieved significant improvements in business performance by driving reductions in escapes and costs of poor quality.

- Accountable for overseeing 4 engine overhaul business units worldwide on the compliance to P&W, engineering and regulatory requirements. - Provide technical and quality support for the gas turbine engine and component maintenance, repair, and overhaul operations.- Responsible for obtaining and maintaining certification, development of quality manuals to demonstrate compliance as well as training employees, audit preparation and problem resolution. - Lead diverse global teams, using advanced continuous improvement tools to develop quality systems for obtaining world class quality performance that coincide with company growth plans.- Manage and resolve quality / supplier quality issues.- Responsible for the overall quality function of a Part 21 DOA Organization.Accomplishments:- Awarded multiple company awards for significant contributions to key company quality initiatives. - Deployed improved quality systems, such as ACE tools, relentless root cause investigation and customer focused preventive action, to the business units.

- Responsible to the General Manager for the overall quality function in the organization.- Lead the QA department, consisting of four QA Engineers and 25 inspectors. - Direct, plan, and implement inspection standards, methods, and procedures used by the repair station to ensure compliance to all applicable Civil Aviation Regulations and engine manufacturer's specifications.- Develop and implement Key Performance Indicators for the department.- Responsible for planning and managing the company’s audit program.- Provide technical and quality support for the gas turbine engine component maintenance, repair, and overhaul operations.- Develop and qualify suppliers to meet company, engineering and regulatory requirements.- Manage and resolve quality / supplier quality issues.- Responsible for the overall quality function of a Part 21 DOA Organization.Accomplishments:- Achieved significant improvements in business performance by driving reductions in escapes and costs of poor quality.- Successfully developed and deployed Safety Management System meeting regulatory requirements.

- Support GSP repair and engine overhaul business units on the compliance to P&W, engineering and regulatory requirements, both US and international. - Facilitate the implementation of improved quality systems to include ACE tools, relentless root cause investigation and customer focused preventive action.- Lead Global QA ACE Council Auditing Sub-Committee.- Participate in the development and deployment of global supplier management systems.- Manage and resolve quality / supplier quality issues.

- Lead cross-functional teams to conduct process reviews.- Lead cross-functional teams to address customer’s quality issues.- Provide technical support for the Airflow Inspection process.- In charge of the improvement effort on quality records management.- In charge of the effort to streamline the rotable pool quality management system.- Lead EHS audit committee.

- Provide technical supervision to a team of 38 QA inspectors in the inspection process.- Train and certify QA inspectors for their technical competencies.- Lead cross-functional teams from all departments of the company to address customer’s quality issues.- Manage and resolve supplier quality issues.- Assess and review the company’s repair processes for compliance with the OEM technical specifications.- Lead the quality planning process for new repair development programs.- Manage and analyze yield data to monitor and improve product performance, and to identify new product development opportunities.- Lead and manage quality / yield improvement and cost saving projects, e.g. develop and implement new automated inspection systems.- Prepare metallurgical laboratory procedures for thermal spray coating evaluations as per the OEM requirements.- Develop and prepare repair procedures / processes based on OEM manuals for shop implementation.