Eric Chou Email & Phone Number

Cupertino, California, Us

Managed Product(s) – Various OEMs/Partners:* Actively managing company's top five key accounts brining a forecasted annual revenue of $3M Managed Product(s) – Mirroring360:* Owned the first cross-platform screen mirroring / casting application on the market which to date has generated revenue of $1.2M since launch (Q4 of 2014)* Established, coordinate, and trained multiple cross-functional (including offshore) teams* Managed and collaborated with multiple cross-platform (iOS, Android, Windows, Mac) teams for feature definition, lockdown, code freeze, and software releaseOther responsibilities:* Continuous Integration – streamlined and fully automated software binary generation from source code level and designed the build process to have redundancy/clustering backup capability among regional offices world-wide as well as optimized bandwidth and processing power consumption* Customer Relationship Management –** Administrator, facilitator, and go-to person for Salesforce, Act-On, and EMM** Developed case studies and maintained email nurturing programs** Designed and constructed workflow for customer support websites** Built and trained a customer support team of ten people to interact and troubleshoot customer issues** Oversaw the development and integration a self-service payment option into existing product lines* Designed and owned various modules (payment and licensing) in our SaaS platform

Cupertino, California, Us

Owned Product(s) - Splashtop Remote Desktop – Gen 1:* Formed a task-force team* Tactically drove and launched the product from start within 3 months, which was recognized in 13 countries as one of the top ten best-selling business applications in 2010 by iTunes* Adapted and expanded product to fit the personal, business, enterprise, and educational market needs, which has generated 16 million users to date and revenue of $2.5M in 2014Other responsibilities:* Oversaw the entire product life cycle from RFQ and MRS to EOL* Ensured customer satisfaction in requirements, quality, schedule and final product delivery* Maintained customer care through regular onsite meetings, support, and troubleshooting to resolve issues with ODMs and OEMs* Managed budgets, resource leveling, and calendars* Resolved technical and quality issues to meet customer’s target launch date “right-fit” product* Mentored teams to overcome the technological barriers encountered during a product development cycle

Cupertino, California, Us

Managed Project(s) - ExpressGate:* Pioneered a team that introduces the first revolutionary instant-on solution to the PC market* Successfully proliferated ExpressGate, a value-add differentiator among competitors, to Asus Motherboard division’s entire production line (expanding across 80 platforms and shipping millions of PCs annually), which generated a two-year revenue of $3M in 2007 and 2008* Established prominent partnerships with key industry leaders such as Hewlett-Packard, Acer and Asus (both Motherboard and Notebook division)* Satisfied customers needs by designing and implementing various software modules such as power, input, and office applicationsOther responsibilities:* Oversaw the entire product life cycle from RFQ and MRS to EOL* Ensured customer satisfaction in requirements, quality, and targets were met* Maintained customer care through regular onsite meetings, support, and troubleshooting to resolve issues with ODMs and OEMs* Managed budgets, resource leveling, and calendars* Resolved technical and quality issues to meet customer’s target launch date “right-fit” product* Coached teams to overcome the technological barriers encountered during a product development cycle

New Taipei City, Taipei, Tw

* Designed and implementedvarious embedded system applications including: VCD/DVD media players, MPEG-4 decoding engine, VoIP conferencing, A/V Streaming and Data Sharing via INET protocol* Provided customer support as an AE/FAE in interfacing with vendors, suppliers and manufacturers

* Served a programmer in web application development and in billing systems & administration