• Swiftly identified customer’s problem with either internet or home phone by constantly reading the tools and manuals provided, thus familiarizing myself with the accepted procedures in rectifying the fault and saving precious time of the customers.• Part of a special team created for contacting customers whom the company have sent free Modems to upgrade from their current internet routers, educated them about upgrading the router and proceeded to instruct them how to set the new modem up. • Creates technician appointment for customers with faults that are no longer repairable via system checks and reboots, most especially if damaged cables inside or outside the premise is visible.• Performed consistently by achieving and hitting necessary scores to keep the team afloat of standards and received a number of commendation calls from customers for performing well.

• Efficiently updated reorder levels of part numbers with low supply in the warehouse which immediately triggered requisition orders for them, thus saving time monitoring part numbers with below accepted supply.• Removed PAL tagging from materials bought but were not used in a span of year. This decreased pile-up of unused materials in the system and identified the part numbers which no longer needs requisition orders.• Introduced new aircraft part numbers on the system thru an Engineering Order from Philippine Airlines making them easily identifiable.• Was given the opportunity to do an actual purchase order of certain part numbers under close supervision of the Junior and Senior Aircraft Material Planners.• Arranged hardcopies of Engineering Orders by date of issuance to create a neat and convenient way of rechecking them when needed. • Initiated sorting of used papers with blank back pages and segregated them for possible reuse, which led to reduce in use of new blank sheets of paper.• Searched for vendor emails and contact numbers as alternative contacts in case the present seller is unable to provide the aircraft parts being requested.