Eric Chung Email & Phone Number

Sydney, Australia

* Maintain, up-sell and cross-sell on an $70,000 a month database* Successfully transition customer accounts from competitors to Toner Express and establish a basis on which an ongoing sales relationship can be built.* Achievement of sales quota for printer consumables, office products and associated services into an assigned territory or market segment* In conjunction with Sales Manager, develop a sales plan that details various activities that will assist with meeting or exceeding of quota* Demonstrate the ability to carry on a business conversation with decision makers* Sells consultatively and make recommendations to prospects and clients of the array of products, services and solutions the company offers to resolve their business issues* Develop a database of qualified leads through referrals, telephone canvassing, face-to-face, cold calling on business owners, direct mail, email and networking.* Maintain Accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory* Assist in the implementation of company sales and marketing plans as needed* Responsible for sourcing and developing client relationships and referrals

* Exceeding Sales targets set by Microsoft, dealing very closely with our PAM (Partner Account Manager) to create strategies as to how to reach and achieve targets* Management of the licensing department including quoting, escalations, renewals and SLA’s* Quoting on all Microsoft Open Business Renewals Licenses* Refresh all expired quotes out to resellers, while following up and closing* Reporting back to Microsoft weekly with forecast, figures and top opportunities* Supporting BDM’s and PAM’s with large deals to help close* Ensure team reaches Monthly, Quarterly and Yearly Financial/GM targets* Develop initiatives and ideas to achieve budgets and goals for both teams and vendors* Manage team to ensure achievement of company’s SLA’s for all service delivery methods and to ensure best-in-class service provision for licensing customers* Manage the licensing queue to achieve company SLA’s are met and to ensure best possible service provision for licensing customers* Provide feedback to team members on call and order management and overall performance* Provide motivation for exceeding performance* Ensure staff are meeting or exceeding their Customer Service levels* Ensuring team attends all scheduled training and meetings* Promptly respond to any internal/external enquiries and escalations* Manage and report on service issues which impact the licensing business

* Receive inbound calls from customers and determine customer needs through fact finding questioning and listening.* Establish nature of customer enquiry and redirect to departments where appropriate.* Ascertain newspaper and classification of customer advertisement required* Provide accurate responses regarding advertising costs, sizes, competitions.* Collect details regarding customer complaints and redirect to Customer Relations representatives as appropriate.* Check customer details and ensure accuracy through alpha code spelling.* Escalate customer calls to Team Leaders where appropriate.* Looked after team during Team leaders absence* Obtain and track data on before and after revenue results , in addition to real time data as appropriate.* Helping members of team regarding product knowledge, rules and regulations, pricing, prosell, Siebel process, data entry and any escalations of complaints.* Advise/coach team members on how to build revenue on future bookings to achieve monthly sales targets.* Run and analyse weekly sales drivers report for the team.* Update daily visuals with current data and information* Support and drive group or business wide competitions or incentives in the team.* Calling back & confirming quotes to maximize revenue* Run daily revenue reports for the team and distribute to representatives and management team (futures)* Lead weekly team meeting to discuss summary report and other issues as they arise.

Education record

Education record