Eric Cintron Email & Phone Number

Orlando, Fl, Us

Dublin 2, Ie

Novetta purchased by Accenture Federal Services.● Conduct architectural assessments and define solutions for moderately complex problems. Design, build, deliver and run the engagement's, platform's and/or product's required architecture (i.e. development, operations, execution, data, application, etc.)● Provide the work's technical conscience, defining and driving the right solution to meet the technical performance, scalability, flexibility, operations and capability needs● Systems and software engineering team to design, implement, test and troubleshoot software solutions in support of C4ISR product applications, system infrastructure, and OCONUS operations.● SME for managing complex RedHat SELinux for 6.x/7.x● Work with software, test, and system engineering within an Agile software development process● Deploy to OCONUS customer sites to install, configure, test, and troubleshoot the C4ISR product application in support of on-going military operations● Manipulate and edit files, directories, and links from both command line and graphical interface● Manage a help desk account to track all C4ISR product application issues from identification until resolution● Assist current and potential customers with installing the C4ISR product application for demonstration, evaluation, and field exercises● Provides RedHat 6.x/7.x System administration and performance tuning/monitoring for equipment valued over $3 million● Assess, design, implement and/or support world-class information technology architectures for Accenture or our clients, spanning simple IT projects to large-scale, enterprise-level change programs

Arlington, Virginia, Us

• System and Network Administrator, and Section Leader for a Quick Response information systems team.• Tier 2 Helpdesk supervisor for Air Force, Marines, Army, and Navy units throughout Kuwait, Afghanistan, Egypt, Qatar, and Jordan. • Proficient in network cabling, audio/visual setups, and video teleconferencing systems. Perform senior operator and systems administrator duties for unit level maintenance functions on assigned systems. • Compile production report data and quality control information. Writes, analyzes, edits, tests, and modifies computer programs. Troubleshoots software using established debugging procedures • Over 6 years proficiency in Active Directory Services, Managing User administration, Groups, Organizational Units, Group Policy objects, Administering and Managing DHCP, and DNS.• Experience in Administering Windows File and Print Servers, and exchange 2003/2007• Completed automation task upgrades, was the primary automation support to the Brigadier General for moving / processing over 3400 automation requests, with responsibility for tracking and maintaining accountability for over $3M in IT equipment across South Afghanistan. Responsible for maintaining share point servers, active directory, and approx. 15,000 military, civilians, and DOD contractors.• US Management - Supported the 143D Expeditionary Sustainment Command G6 with over 9000 users in Georgia, Florida, Alabama, Louisiana, North Carolina, and South Carolina. Orchestrated the development and installation of life cycle replacement systems for over 100 reporting units throughout the southeast region. Established connectivity for the CPOF system in less than the normal two week period and trained over 100 peers and subordinates on moderate to complex troubleshooting methods on information systems.

Mclean, Va, Us

● Systems and software engineering team to design, implement, test and troubleshoot software solutions in support of C4ISR product applications, system infrastructure, and OCONUS operations. ● SME for managing complex RedHat SELinux for 6.x/7.x● Work with software, test, and system engineering within an Agile software development process● Deploy to OCONUS customer sites to install, configure, test, and troubleshoot the C4ISR product application in support of on-going military operations● Manipulate and edit files, directories, and links from both command line and graphical interface● Manage a help desk account to track all C4ISR product application issues from identification until resolution● Assist current and potential customers with installing the C4ISR product application for demonstration, evaluation, and field exercises● Provides RedHat 6.x/7.x System administration and performance tuning/monitoring for equipment valued over $3 million

North Chicago, Illinois, Us

• Professionally provide phone and remote technical support for over 10,000 users in over 25 countries.• Effectively manage active directory objects, security groups, exchange objects, over 65 domains globally located.• Create, categorize, and escalate tickets using service now and provide remote support using LogMeIn.• Set up, and configure VPN enrollment though Cisco and Citrix for remote users to access resources securely.• Design installation, management and routine upgrades of VMWARE infrastructure• Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s• Configure and support multiple phone systems including Avaya and Cisco. Plus many more business programs such as SAP, WebEx, Lync, Office, Workday, Salesforce and in house programs such as iconnect, Ensur, Metro, Trax and more.• Supply mobile device users with accounts and email enrollment information for corporate email on mobile devices (Blackberry, iPhone, Android, and Windows devices / tablets).• Assist remote users with VPN / VDI/ Citrix connections and diagnostics of connection failures. As well as some instances of personal internet issues.• Work under low supervision and aim for high customer satisfaction and feedback.• Proficient in Service-Now platform • ITIL framework Knowledge

Maitland, Florida, Us

As the Network Administrator my responsibilities for all physical and logical servers hardware and software build, phone system configuration, and support for all Market Traders Institute cloud assets and remote locations.• Provides setup and maintenance of the LAN, MAN, and WAN, the physical and logical servers and server software, and the telephone and related systems. (50%)• Performs the Windows Active Directory (AD) activities necessary to manage the company’s access and security restrictions to files, folders, and programs. (30%)• Completed all projects assigned by coordinating resources and timetables with user departments and data center.• Performs routine Database Administrator (DBA) duties (10%)• Performs computer hardware maintenance (5%)• Installs and maintains computer hardware and peripheral components including monitors, keyboards, printers, disk drives, virtual machines, etc.• Analyzes, troubleshoots, and diagnoses equipment failures, repairs then tests for precision • Schedules and performs routine preventive maintenance. • Documents the need for upgrades and replacements of hardware and software systems.• Installs, configures and maintains local area network hardware and software, including physical and virtual servers, Storage Area Network (SAN), routers, switches, peripherals, network nodes, terminals, wiring and all telecom and Voicemail components. • Installs new servers, switches, and systems

Alpharetta, Ga, Us

• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Diagnosed and troubleshooted Window processing problems and applied solution to increase company efficiency.• Facilitated weekly audio/visual conference for home office, new user setups, and network cabling. • Perform system policy issuance