Eric Clay Email & Phone Number

Fargo, ND, US

Fargo, North Dakota, United States

• Act as a point of contact for all partner related inquiries
• Working with various teams within HAS (Health Account Services) to ensure processes are in line with the partner’s requirements and products
• Administrator Portal Management in all applicable environments.
• Work with tech teams on building and maintaining partner queues and notifications.
• Management of Forms and Employee and Employer Guides
• Software release testing.

Fargo, North Dakota, United States

• Perform a set number of quality evaluations on calls and emails for an assigned number of representatives every month.
• Responsible for independently managing my own workload every month, to ensure that deadlines for a fixed number of evaluations are met by the 15th of every month, as well as the final day of every month.
• Perform quality evaluation on claims completed by our claims team.
• Complete quality evaluations on the tickets completed by our BAML operations… Show more
• Complete quality evaluations on the tickets completed by our BAML operations team.
• Collaborate with the call center supervisor team to identify trends and pain points that need additional coaching and improvement.

Fargo, North Dakota, United States

• Assisted and directed healthcare providers with problems and inquiries related to the NPI application and update processes.
• Ensured calls and emails regarding NPPES System are answered in a manner that exceeds company quality expectations.
• Resolves internal errors within the NPPES website and NPI applications.
• Trained new hires on customer inquiries, answering emails, and resolution of both.
• Revised and edited documentation for company user guides and training materials… Show more
• Revised and edited documentation for company user guides and training materials and responds to changes in procedural policy. Show less

Fargo, ND

Moorhead, MN

- Assisted for ad campaigns for events and exhibits- Developed professional writing skills by reviewing exhibits- Honed design skills by helping to create new brochures - Learned how to research and apply information

Bismarck, ND

- Contributed quality articles of local interest for a monthly newspaper- Developed strong communication skills when coordinating interviews- Displayed promptness and punctuality when meeting deadlines

Bachelor’S Degree, Major - Strategic Communication Minor-Journalism

Activities and Societies: National Society of Collegiate School - NSCS North Dakota State University Campus Crusade for Christ - CRU North.

Liberal Arts And Sciences, General Studies And Humanities