Managed the entire IT infrastructure of a small town public school, ensuring seamless operation and optimal performance. Oversaw the design, implementation, and maintenance of the school's network, servers, and hardware, driving technological advancements and supporting a reliable and efficient digital environment.Key Accomplishments:Led successful IT initiatives, including system upgrades, network expansions, and software deployments, enhancing productivity and promoting a… Show more Managed the entire IT infrastructure of a small town public school, ensuring seamless operation and optimal performance. Oversaw the design, implementation, and maintenance of the school's network, servers, and hardware, driving technological advancements and supporting a reliable and efficient digital environment.Key Accomplishments:Led successful IT initiatives, including system upgrades, network expansions, and software deployments, enhancing productivity and promoting a technologically advanced learning environment.Implemented robust backup strategies and data privacy measures, safeguarding sensitive information and ensuring uninterrupted access to critical data.Fostered collaborative relationships with external vendors, effectively leveraging negotiation skills to source and procure cost-effective equipment and software solutions, aligning with budgetary constraints.Key Responsibilities:Provided prompt and comprehensive technical support to faculty, students, and staff, troubleshooting hardware and software issues, minimizing disruptions and maximizing productivity.Implemented and maintained security measures, such as firewalls, antivirus software, and encryption, protecting systems and data from unauthorized access and cyber threats.Conducted technology evaluations and research, identifying new tools, systems, and technologies to improve efficiency and meet organizational needs, providing strategic recommendations for implementation.Led various IT initiatives, including system upgrades, network expansions, and software deployments, ensuring smooth transitions and optimal performance.Developed and implemented robust backup strategies and data privacy measures to protect sensitive information, maintaining compliance with regulatory standards. Show less

Perform daily monitoring and maintenance tasks to ensure the stability and performance of the network infrastructure.Provide technical support to end-users, responding to help desk tickets and resolving IT-related issues in a timely manner.Assist in the installation, configuration, and administration of servers, including operating systems and software applications.Monitor system performance and troubleshoot network or server issues, collaborating with team members and external… Show more Perform daily monitoring and maintenance tasks to ensure the stability and performance of the network infrastructure.Provide technical support to end-users, responding to help desk tickets and resolving IT-related issues in a timely manner.Assist in the installation, configuration, and administration of servers, including operating systems and software applications.Monitor system performance and troubleshoot network or server issues, collaborating with team members and external vendors when necessary.Conduct regular hardware maintenance and upgrades to ensure the reliability and efficiency of computer systems.Provide training to end-users on IT tools and systems, and create user documentation to support their understanding and efficient usage. Show less

IT Support: Assist staff with computer glitches or technical issues that impact their workflow, troubleshooting and resolving problems to ensure smooth operations.Commercial Account Teller: Handle transactions and provide personalized service for commercial account holders, processing incoming and outgoing mail and night deposits.Spreadsheet Creation: Utilize Microsoft Excel or other software to create spreadsheets and tools that enhance efficiency and productivity. For example… Show more IT Support: Assist staff with computer glitches or technical issues that impact their workflow, troubleshooting and resolving problems to ensure smooth operations.Commercial Account Teller: Handle transactions and provide personalized service for commercial account holders, processing incoming and outgoing mail and night deposits.Spreadsheet Creation: Utilize Microsoft Excel or other software to create spreadsheets and tools that enhance efficiency and productivity. For example, developing an Excel spreadsheet to calculate employees' excess time, helping to minimize overtime expenses.Cash Handling: Receive and process customer deposits, withdrawals, and loan payments accurately and efficiently.Customer Service: Greet customers, answer inquiries, and provide information about bank products and services.Transaction Processing: Perform various financial transactions, including check cashing, money orders, and electronic fund transfers.Balancing and Reconciliation: Reconcile cash drawer at the end of each shift, ensuring accuracy and compliance with bank procedures.Cross-selling: Identify opportunities to recommend additional banking products or services to customers.Problem Resolution: Address customer concerns and inquiries, escalating complex issues to appropriate bank personnel when necessary.Compliance and Security: Adhere to banking regulations and security protocols to protect customer information and prevent fraud.Record Keeping: Maintain accurate transaction records and prepare reports as required by the bank.Continuous Learning: Stay updated on changes in banking policies, procedures, and products through training and professional development opportunities. Show less