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Accomplished information technology leader with expertise creating innovative technical strategies to streamline processes, resolve complex challenges, turnaround operations and mitigate risk, positively impacting profitability. Results-oriented professional adept at leading and coaching high-performance teams to support growth initiatives and achieve company objectives. Strong communicator centered on developing strategic relationships. Examples of my achievements include:• Turned around JIRA administrator operations, led to improved productivity and C-Suite communication. • Designed and executed innovative strategy substantially saving labor costs. • Successfully designed and launched customized client product lifestyle management (PLM) tool. • Introduced new phone system, implemented company-wide with zero interruptions during upgrade. • Saved $99K annually and increased productivity 20%. • Eliminated data analysis challenges, avoided millions in delayed acquisition costs. • Investigated and resolved F-15 fleet operating failures, significantly reduced downtime. • Consolidated purchasing practices, saved $10K per quarter and increased unit productivity 25%. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations
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Sr Teamcenter AdministratorAlkuSyracuse, Ut, Us -
Systems Engineer Manager 2Northrop Grumman Sep 2022 - PresentFalls Church, Va, UsSystems Engineer Manager for multiple projects and initiative's, building a digital team to transform and growth the IT infrastructure for current and future needs. -
Implementation Consultant PlmSiemens Government Technologies Aug 2019 - Sep 2022Team Center SLM implementation for the A-10, and Air Force initiative for all new airframes and missile programs.
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Oms Systems AdministratorApex Systems Sep 2018 - Aug 2019Glen Allen, Va, UsSite lead for interaction with Lockheed Martin on the F-35 mission support system and Apex. Lead team of eight senior and junior system administrators, networking and system security personnel; provide support, coaching and guidance on sustaining and developing the support system for Autonomic Logistics Information System.• Design and implement technology strategies to improve administration and customer experience; provide solutions for over new hardware deployment in multiple lab environments. • Access multiple software applications, SPLUNK and McAfee to support efficient operations, and Active Directory and GPO policies for security compliance. • Collaborated with compliance division to develop new system design and implementation resources.• Manage all aspects of client, USAF software, hardware and applications in unclassified and classified labs. • Coach and mentor team providing direction, training and support to achieve objectives. -
Lead Systems AdministratorBae Systems 2016 - Sep 2018London, GbManage over $60B acquisition as system engineer and architect for Seimen’s Teamcenter product lifestyle management tool. Lead team of five senior and junior system administrators; provide support, coaching and guidance on client JIRA and SharePoint environments.• Lead projects incorporating Agile, Scrum and Kanban methodologies; coach team on expectations to achieve company objectives. • Design and implement technology strategies to improve administration and customer experience; provide solutions for over 500 users in multiple lab environments. • Access multiple software applications, SPLUNK and JIRA to support efficient operations, and Active Directory and GPO policies for security compliance. • Collaborated with compliance division to develop new system design and implementation resources.• Manage all aspects of client, USAF software, hardware and applications in unclassified and classified labs. • Coach and mentor system administrators providing direction, training and support to achieve objectives.Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations -
Network And System AdministratorEs3 Inc 2015 - 2016San Diego, California, UsManaged and supported all aspects of technology operations including ISP, network, servers, workstations and telecommunications for 150 users in three states. Redesigned technology systems and infrastructure for growth. Established and maintained vendor relationships and negotiated vendor contracts.• Successfully deployed Windows Server 2012 R2 in less than three hours, with zero data loss and downtime. • Developed and implemented strategies to improve productivity and network performance. • Improved network performance 20% and increased phone availability 50% by migrating site firewall. • Configured and maintained six Windows Servers 2008 / 2012, including Active Directory to manage 180 network accounts and ensured compliance by establishing restrictions to network files and folders. • Improved remote user speed 25% by designing and supporting new VPN.• Achieved 99.8% uptime for 100 Windows 7 workstations and laptops. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations -
Information Technology Engineer IiBoeing 2013 - 2015Arlington, Va, UsLed and maintained network and systems, including configuration, maintenance and installation of workstations, laptops, servers, networks, test labs, and field equipment. Maintained network accounts with Active Directory managing restrictions to network files and folders. Supported 250 users in five states.• Introduced and launched Lean + initiative, saved $99K in first year.• Initiated and delivered new accreditation and certification package to operate on AF network.• Led technical evaluation and plan of Red Hat and Windows server migration to cloud computing structure. • Designed network and test and development lab, improved productivity and increased test plans 50%.Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations -
Computer Operations ManagerUnited States Air Force 2008 - 2013Randolph Afb, Tx, UsDirected and led all aspects of network and system issues for unit, supported over $300M acquisition programs and over 900 customers across 15 programs. Managed 35-person team with seven supervisory direct reports. • Consistently drove compliant operations including use of Active Directory and GPO policies for security compliance and PKI deployment throughout base. • Coached and mentored personnel on performance, established training plans, monitored progress and provided feedback to employee and senior leadership. • Established and maintained vendor relationships; managed contract negotiations. • Achieved “Best Section of the Year” award three consecutive years. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations -
Database & It ManagerUnited States Air Force 2002 - 2008Randolph Afb, Tx, UsManaged all facets of purchasing, database analysis and technology operations for unit. Configured, installed and maintained operating systems, workstations and laptops. Supported over 5000 users in five states, achieved 98% customer issue resolution within 15 minutes. Led team of eleven with five direct reports. • Saved over $50K annually in IT costs by streamlining purchasing process. • Identified and resolved complex challenges, including $60M savings due to change in components. • Consistently earned recognition for unit compliance and documentation inspection.• Awarded Air Combat Command “Analysis and Database Section of the Year” on two occasions. • Awarded Air Combat Command “Analyst and Database NCO of the Year.”Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations
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Database, It & Network Design ManagerUnited States Air Force 1993 - 2002Randolph Afb, Tx, UsLed technical IT division with focus on designing, upgrading and maintaining networks, servers and network accounts. Supported over 6000 users in seven states, achieved 98% resolution in 15 minutes. Managed up to 15 person teams in IT and database support. • Designed and launched technical strategies, system migrations and new technology, including architectural design of $1B system integration.• Developed training materials and trained IT help desk personnel throughout base.• Redesigned IT purchase processes and procedures; saved $100K annually. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations
Eric Coan Skills
Eric Coan Education Details
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North Carolina Wesleyan UniversityComputer Information Systems -
Community College Of The Air ForceCriminal Justice
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Community College Of The Air ForceMaintenance Production Management
Frequently Asked Questions about Eric Coan
What company does Eric Coan work for?
Eric Coan works for Alku
What is Eric Coan's role at the current company?
Eric Coan's current role is Sr Teamcenter Administrator.
What is Eric Coan's email address?
Eric Coan's email address is er****@****ems.com
What is Eric Coan's direct phone number?
Eric Coan's direct phone number is +180130*****
What schools did Eric Coan attend?
Eric Coan attended North Carolina Wesleyan University, Community College Of The Air Force, Community College Of The Air Force.
What skills is Eric Coan known for?
Eric Coan has skills like Information Technology, Hardware, Databases, Troubleshooting, Dod, Active Directory, Network Security, Program Management, Network Administration, It Management, Security Clearance, Windows Server.
Who are Eric Coan's colleagues?
Eric Coan's colleagues are Bradley Plodzik, Georgia Murray, Julia Koralishn, Zack Bambury, Deborah Tello, Sarah Guerin, Öznur Sönmez.
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