Eric Coan Email & Phone Number

Syracuse, Ut, Us

Syracuse, Ut, Us

Falls Church, Va, Us

Systems Engineer Manager for multiple projects and initiative's, building a digital team to transform and growth the IT infrastructure for current and future needs.

Team Center SLM implementation for the A-10, and Air Force initiative for all new airframes and missile programs.

Glen Allen, Va, Us

Site lead for interaction with Lockheed Martin on the F-35 mission support system and Apex. Lead team of eight senior and junior system administrators, networking and system security personnel; provide support, coaching and guidance on sustaining and developing the support system for Autonomic Logistics Information System.• Design and implement technology strategies to improve administration and customer experience; provide solutions for over new hardware deployment in multiple lab environments. • Access multiple software applications, SPLUNK and McAfee to support efficient operations, and Active Directory and GPO policies for security compliance. • Collaborated with compliance division to develop new system design and implementation resources.• Manage all aspects of client, USAF software, hardware and applications in unclassified and classified labs. • Coach and mentor team providing direction, training and support to achieve objectives.

London, Gb

Manage over $60B acquisition as system engineer and architect for Seimen’s Teamcenter product lifestyle management tool. Lead team of five senior and junior system administrators; provide support, coaching and guidance on client JIRA and SharePoint environments.• Lead projects incorporating Agile, Scrum and Kanban methodologies; coach team on expectations to achieve company objectives. • Design and implement technology strategies to improve administration and customer experience; provide solutions for over 500 users in multiple lab environments. • Access multiple software applications, SPLUNK and JIRA to support efficient operations, and Active Directory and GPO policies for security compliance. • Collaborated with compliance division to develop new system design and implementation resources.• Manage all aspects of client, USAF software, hardware and applications in unclassified and classified labs. • Coach and mentor system administrators providing direction, training and support to achieve objectives.Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

San Diego, California, Us

Managed and supported all aspects of technology operations including ISP, network, servers, workstations and telecommunications for 150 users in three states. Redesigned technology systems and infrastructure for growth. Established and maintained vendor relationships and negotiated vendor contracts.• Successfully deployed Windows Server 2012 R2 in less than three hours, with zero data loss and downtime. • Developed and implemented strategies to improve productivity and network performance. • Improved network performance 20% and increased phone availability 50% by migrating site firewall. • Configured and maintained six Windows Servers 2008 / 2012, including Active Directory to manage 180 network accounts and ensured compliance by establishing restrictions to network files and folders. • Improved remote user speed 25% by designing and supporting new VPN.• Achieved 99.8% uptime for 100 Windows 7 workstations and laptops. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

Arlington, Va, Us

Led and maintained network and systems, including configuration, maintenance and installation of workstations, laptops, servers, networks, test labs, and field equipment. Maintained network accounts with Active Directory managing restrictions to network files and folders. Supported 250 users in five states.• Introduced and launched Lean + initiative, saved $99K in first year.• Initiated and delivered new accreditation and certification package to operate on AF network.• Led technical evaluation and plan of Red Hat and Windows server migration to cloud computing structure. • Designed network and test and development lab, improved productivity and increased test plans 50%.Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

Randolph Afb, Tx, Us

Directed and led all aspects of network and system issues for unit, supported over $300M acquisition programs and over 900 customers across 15 programs. Managed 35-person team with seven supervisory direct reports. • Consistently drove compliant operations including use of Active Directory and GPO policies for security compliance and PKI deployment throughout base. • Coached and mentored personnel on performance, established training plans, monitored progress and provided feedback to employee and senior leadership. • Established and maintained vendor relationships; managed contract negotiations. • Achieved “Best Section of the Year” award three consecutive years. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

Randolph Afb, Tx, Us

Managed all facets of purchasing, database analysis and technology operations for unit. Configured, installed and maintained operating systems, workstations and laptops. Supported over 5000 users in five states, achieved 98% customer issue resolution within 15 minutes. Led team of eleven with five direct reports. • Saved over $50K annually in IT costs by streamlining purchasing process. • Identified and resolved complex challenges, including $60M savings due to change in components. • Consistently earned recognition for unit compliance and documentation inspection.• Awarded Air Combat Command “Analysis and Database Section of the Year” on two occasions. • Awarded Air Combat Command “Analyst and Database NCO of the Year.”Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

Randolph Afb, Tx, Us

Led technical IT division with focus on designing, upgrading and maintaining networks, servers and network accounts. Supported over 6000 users in seven states, achieved 98% resolution in 15 minutes. Managed up to 15 person teams in IT and database support. • Designed and launched technical strategies, system migrations and new technology, including architectural design of $1B system integration.• Developed training materials and trained IT help desk personnel throughout base.• Redesigned IT purchase processes and procedures; saved $100K annually. Specialties:Strategic Planning & Execution, Top Secret Security Clearance, Team Leadership, Budget Management,C-Suite Relations, Training & Development, Lean Process Improvement, Customer Experience, SPLUNK, Cross-Functional Collaboration, Performance Management, Negotiation, Process Design & Implementation, Agile Methodology, C-Level Communication, Risk Management, Vendor Relations, Network Operations

Bachelor, Computer Information Systems

Associate Of Arts - Aa, Criminal Justice

Associate Of Arts - Aa, Maintenance Production Management