Eric Coburn Email and Phone Number

• Root Cause analysis of order defects, and implementation of process improvements that focus on a reduction of manual work and eliminate delays to the consumer• Proactively address potential areas for improvement before they become problems• Investigate operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization• Distribute daily reports and files to team… Show more • Root Cause analysis of order defects, and implementation of process improvements that focus on a reduction of manual work and eliminate delays to the consumer• Proactively address potential areas for improvement before they become problems• Investigate operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization• Distribute daily reports and files to team members while maintaining a running log of completed tasks for analysis Show less

• Analysis and processing of consumer orders for the Ecommerce, Retail Direct, and Customer Service channels• Manage high volume of daily purchase order processing• Collaborate with field staff and account managers to resolve several customer issues