Eric Coen Email & Phone Number

Columbus, Oh, Us

Assist associates with handling chargeback requests when they need assistance with resolving the issue. Participate in weekly specialist meetings to discuss the current state and discuss resolution for issues of both Chargebacks team and Returns team as a whole. Assist with running daily reports, as well as manage personally assigned tasks. Volunteer to assist with special research projects devised by my supervisor.

Columbus, Ohio, United States

Chargebacks team member who reviews and resolves disputed credit card payments with financial institutions across the United States. Review tickets submitted by other departments within the company, which require customer contact, and provide the customer with a clear understanding of a disputed credit card payment.

Columbus, Ohio, United States

Performed detailed research on highly escalated commercial and residential customer accounts. Composed reports describing my findings from extensive research, which are submitted to company executives for further review. Assisted with daily reports to ensure telephone number porting occurred on time, preventing service issues with the customer's previous telephone service carrier.

Columbus, Ohio, United States

Performed research and resolved issues for digital phone orders, local service requests, and provisioning exceptions while enhancing the customer experience. Ensured that all information required to port telephone numbers to and from other service providers was accurate, while also ensuring that the information was received by the customer in a timely manner.

Dublin, Ohio

Performed order entry and resolved order issues via email, instant message, and phone calls. Communicated with account coordinators and sales representatives of CenturyLink clients to provide important information needed to successfully enter a customer order in the CRM. Reported to my supervisor on order status and workload to ensure that orders were being completed in a timely manner, as well as notified supervisors of my availability to assist fellow team members once my daily quota was met.

Lakeway, Tx

Managed the travel logistics for oil and gas, construction, environmental, and trucking clients across the United States. Negotiated discounted preferred rates with hotel managers to show clients significant cost savings.

Tutored fellow students in Business, Economics, and Accounting. Served as a student assistant for the Student Success Center's LSR (Learning Strategies and Resources) program.

Massillon, Ohio

Worked in a team environment to service the scheduled general landscaping of the local park system. Inspected assigned properties on a weekly basis and reported problems and issues to the department supervisor.

Massillon, Ohio

Oversaw the performance of community service workers and addressed customer needs via inbound telephone calls. Ensured that all recycling department policies and regulations were followed by community service members, employees, and customers.