Product Support Representative
CurrentProvide customer service and timely delivery of product. Handling customer requests regarding delivery, shipment arrangement, and order changes.• Process and enter customer orders.• Support Product Team and Account Managers.• Coordinate Supply Chain Management using forecasts, order data, and inbound/outbound stock.• Supervise backlogs.• Frequent customer communications, PSR team, product and account managers.• Expedite orders, rescheduling, immediate shipments, and coordinate orders or return shipments with the necessary instructions.• Provide logistical support, tracking shipments using a variety of carriers.