Eric Comer Email & Phone Number

- Creates, maintains and validates division-level data, ensuring integrity and consistency of the records- Maintains a collaborative and consistent relationship with departments across the enterprise to facilitate the timely completion of cases- Resolves incomplete records through analysis and addresses anomalies in the data

Greater Nashville Area, Tn

-Created and maintained project schedules to maximize workflow and efficiency by matching a finite workforce to a constantly fluctuating demand for services -Oversaw and lead 9 teams over 4 different project scopes helping IST achieve the company’s highest volume of production since inception-Skilled in building and maintaining excellent relationships with customers and team members through regular communication and urgently addressing issues as they arose-Responsible for material forecasting, maintaining inventory levels, and vehicle and equipment maintenance

Franklin, Tn

-Managed all aspects of the building process of up to 15 homes simultaneously from start to completion-Built and maintained scheduling of all phases of construction and communicated with vendors to ensure homes are 100% complete per Signature’s strict guidelines-Conducted multiple meetings with customers throughout the building process to educate, address concerns, and ensure customer satisfaction

- Conducted quality assurance reviews on monthly assistance vouchers to prevent property payment errors- Involved in creation and implementation of new processes and procedures that increased department efficiency by more than 5 times- Worked closely with software developer on the creation of the current Voucher QA program serving as a beta tester to ensure product met departmental needs, worked properly, and was implemented successfully- Created training and presentation materials and assisted with the creation and updating of SOP manuals for several departments to help Navigate with future employee training- Selected to work on several key projects such as new business development and Navigate’s ISO certification process

-Conducted multi-channel owner/agent trainings on various subjects, as well as presented industry specific information at regional trade shows to acclimate new properties and increase overall proficiency through education  -Served as the main point of contact for over 1,000 properties to assist with procedural, technical, and logistical issues for Special Claims and increased claim submissions by 20% through training and building awareness  -Successfully performed duties of 4 people in multiple locations and created a centralized process making it possible for all duties to be completed by 1 person which created process uniformity and standardization

- Built and maintained relationships with property owners and management agents within an assigned portfolio of approximately 120 properties which helped Navigate establish an industry wide reputation for service- Managed and processed monthly submissions of Section 8 Vouchers each month for the assigned portfolio totaling nearly $5 million- Gained expert level proficiency in all software and programs used by Navigate including Microsoft Office