Eric Concepcion Email & Phone Number

138-10 135th Ave, Jamaica, NY 11436

• Established pre-shift meetings with restaurant and bar staff to convey hotel information and any guest feedback
• Created visual presentations of specials and other promotions that boosted wine, alcohol, and entrees sales by 3%
• Supervised up to 25 staff members in food and beverage
• Meet with front desk managers to communicate about hotel occupancy and group arrivals from different airline flights to prepare all food and beverage outlets for any expected high volume of service
• Inspect all food and beverage service stations for cleanliness and proper set ups at beginning and ending of all shifts
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies

138-10 135th Ave, Jamaica, NY 11436

• Greeting guest upon arrival, assigned guest to tables suitable for needs and restaurant section rotation
• Present guest with menu options for both food and wine while also informing them of the daily specials
• Managed over 25 guest calls per day for In-Room Dinning, to-go orders, answered questions related to food and beverage and informed of accurate wait times
• Assisted managers with quickly resolving service- and food-related issues
• Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
• Used cash registers and credit card machines to cash out customers

34th St Between 7 & 8th Avenue New York, NY 10001-3691

• Taking care of customers and providing exceptional customer service to all guests
• Used POS system to enter orders, process payments and issue receipts
• Preparing pretzels and beverages while demonstrating strong skill set in suggestive selling techniques for add on sale, as well as processed refunds and resolved customer complaints
• Processed between $800 and $1,200 in daily cash and credit card transactions with excellent levels of accuracy
• Maintained clean and sanitary working environment during all working hours
• Organization of inventory room before and after arrival of new inventory delivery while keeping track of all items delivered

241 West 42nd St Between 7th & 8th Avenue New York, NY 10036

• Taking the customer’s order and also taking delivery orders over the phone using the POS POSitouch system.
• Upkeep of cash drawer and individual cash flow. Providing great customer service and catering to the customer’s specific needs.
• Answer any question that the customers have about the menu, information about the restaurant and the surrounding area.