Eric Conger Email & Phone Number

Simi Valley, California

Enterprise Document Solutions And Processing (EDS&P)Manage a large team of analysts providing a broad range of services including:-Reporting and Analytics-Tactical Operational Support and Review-Financial Forecasting and Budgeting-Productivity Analysis-Capacity Modeling and Volume Forecasting-Quality Assurance-Physical Records Management-Monthly Business Review Development-Data Sourcing and Modeling (including ETL support)-DCRS (Document, Content and Record Services) New Business/Onboarding Analytics including Business Case Development-Sharepoint Development and Automation

Simi Valley, Ca

Mortgage Document Processing- Created, designed and implemented capacity model for MDP highlighting over 35 ingestion points totaling over 650 FTE- Redesigned MDP's attorney contact process that included contacting terminated firms along with handling collateral filed with the court and facilitating the movement between attorney firms- Decreased cycle time for collateral file requests by 73 percent from 61 days in June 2013 to 16 days in February 2014 by creating virtual work queues for associates pinpointing the status of the order along with aging in current status highlighting backlogs and trends- Increased the percentage of delivered orders within 30 days from 41% in June 2013 to 92% in February 2014 focusing on scorecards for custodians along with implementing cycle-time and team production metrics- Created the process to store all eligible collateral in a staging location pending the release of the DOJ Foreclosure Subservice Moratorium to quicken the delivery to clients on accelerated time tables- Migrated the entire department off of sharepoint utilizing the system of record to completely automate inventory, scorecard and production metrics- Identified and remediated numerous process gaps related to subservicing: - Created ordering and monitoring control points on service release deals that did not go through PSG - Identified gap during system conversion that did not update the service release master table inhibiting the document ordering system from processing requests - Remediated issue that our imaging vendor was not receiving a holistic servicing portfolio that prevented the system of record to be updated upon imaging of the indorsed note

Simi Valley, Ca

Business Control Tower Leader for Bankruptcy, Postsale and Bookloss:- Leads a team of 10+ analysts focusing on inventory movement focusing on manage-by-face routines with reporting and analytical support- Responsible for requirements, design and deployment of SLA dashboards ensuring pipeline management is strictly monitored and measured. - Worked with the operations to create remediation plans to move out-of-SLA inventory with an ultimate audience of executive management in measuring the effectiveness of these plans- Designed a SLA manager tool which gives the LOB self-serve access to all data for the SLA dashboard- Identify all impediments to moving loans through the process and ensuring ownership, accountability and action plans to cure these impediments- Created Exception Dashboards as a centralized tool for all exception reporting giving the LOB self-serve access to all data- Champion of data integrity and led numerous data and process integrity projects focusing on inter-departmental handoffs including Litigation releases and Pre/Post Foreclosure movement- Took over non-compliant OCC aged asset and in one month achieved compliance by data mining all eligible loans, created monitoring routines using SharePoint as a source and engaged multiple LOBs on appropriate asset disposition strategies - Implemented claim filing process improvement for filing on loans in Litigation and Rescission status for GSEs- Drove Bankruptcy inventory down by 33% in last half of 2012 focusing on process improvement on handoffs between case servicing, MFR and closings

Simi Valley, Ca

- Lead LOB partner in the creation of data models for default servicing focusing on KPI and movement between operational groups- Managed adhoc reporting team of 5+ analysts supporting multiple sites and operation functions - Increased production by 25% while reducing turnaround time by 1 full day by integrating various systems into one SQL server and aligning all key business data elements- Key member of data quality team focusing on system integrity and reconciliation- Completed initial analysis for affected robo-signing population and routinely tracked and trended population to executive analysis

Simi Valley, Ca

- Subject Matter expert for Foreclosure and Claims data and reporting - Performed routine and adhoc reporting of all complexity ranging from loan-level detail to executive management presentation and analysis- Created and automated monthly QA reporting focusing on inventory movement and key performance indicators- Automated investor liquidation reporting saving over $20M per month in remittances to investors

West Hills, Ca

- Margin manager for East, Southeast and Builder regions and only manager with positive growth for Q2 and Q3 2007- Worked with regional sales force on increasing sales while maintain profitability (NEC -net economic contribution)- Performed due diligence on prospective warehouse line clients including background research, company performance and production analysis and auditing of personal and corporate financial statements

Various positions while attending college

Master Of Business Administration (Mba), Logistics, Materials, And Supply Chain Management

Bachelor'S, Finance

Activities and Societies: Business Honors Association Beta Gamma Sigma