Eric Connor Email & Phone Number

Responsible for visiting customer facilities to provide technical expertise, resolve product issues, conduct shop reviews, and build customer relationships in eastern United States and Canada. Promoted to Senior Grade June 2013• Provide high-quality service to customers, including over 150 facility visits to conduct product investigations, make technical presentations, and continue to build and maintain sound business relationships, while managing project needs and expectations.• Organize and lead semiannual three-day workshops instructing both domestic and international customers about bearing operation, internal component analysis, and product solutions to increase bearing service life.• Develop comprehensive training materials and continuously review content to improve the quality of instructional media and address potential knowledge gaps in various technical areas.• Report to the Global Group Leader of Rail Service Engineering.

Knoxville, Tn

Responsible for visiting customer facilities to provide technical expertise, resolve product issues, conduct shop reviews, and build customer relationships in eastern United States and Canada. Promoted to Senior Grade June 2013 • Provide high-quality service to customers, including over 150 facility visits to conduct product investigations, make technical presentations, and continue to build and maintain sound business relationships, while managing project needs and expectations.• Organize and lead semiannual three-day workshops instructing both domestic and international customers about bearing operation, internal component analysis, and product solutions to increase bearing service life. • Develop comprehensive training materials and continuously review content to improve the quality of instructional media and address potential knowledge gaps in various technical areas. • Report to the Global Group Leader of Rail Service Engineering.

Responsible for the management of a technical laboratory that performs internal inspections of failed components to confirm root cause and develop better maintenance practices.• Developed more efficient methods and procedures for investigating product performance, effectively reducing required field inspection and data analysis time by half.• Presented lab analysis training during bearing workshops for Timken engineers and external customers.• Supervised the failure mode analyses of customer-returned bearings, ensuring that the resulting reports were thorough and timely to support the organization’s needs.• Maintained a database of over 40,000 records and provided in-depth analysis of the data, which positively influenced Timken sales as well as industry standards of safety and quality. • Reported to the Chief Engineer of Rail.

Responsible for optimum performance and well-being of a team of three marines trained to operate in an urban warfare environment dealing with Improvised Explosive Devices, land mines, and breaching charges.• Deployed to Djibouti Africa in support of Operation Enduring Freedom as part of 2nd Provisional Security Company (January - September 2005)• Focused on continuous training with impromptu classes to reinforce explosive ordnance fundamentals.• Undertook all training activities with an emphasis on team safety and precision.

Responsible for the instruction of first-year Engineering students in the fundamental principles of statics and dynamics.• Successfully Instructed 45 students a semester in the creation/analysis of physical arrangements that illustrated the practical principles of statics and dynamics.• Managed a workshop/tool room that supported 400 students in their team construction projects. Reorganized equipment and systems to optimize the learning experience.• Maintained a safe work and instructional environment.