Eric Connor Email & Phone Number

• Responsible for visiting customer facilities to provide technical expertise, resolve product issues, conduct shop reviews, and build customer relationships in eastern United States and Canada. Promoted to Senior Grade.
• Provide high-quality service to customers, including over 150 facility visits to conduct product investigations, make technical presentations, and continue to build and maintain sound business relationships, while.
• Organize and lead semiannual three-day workshops instructing both domestic and international customers about bearing operation, internal component analysis, and product solutions to increase bearing service life.
• Develop comprehensive training materials and continuously review content to improve the quality of instructional media and address potential knowledge gaps in various technical areas.
• Report to the Global Group Leader of Rail Service Engineering.

Knoxville, TN

• Responsible for visiting customer facilities to provide technical expertise, resolve product issues, conduct shop reviews, and build customer relationships in eastern United States and Canada. Promoted to Senior Grade.
• Provide high-quality service to customers, including over 150 facility visits to conduct product investigations, make technical presentations, and continue to build and maintain sound business relationships, while.
• Organize and lead semiannual three-day workshops instructing both domestic and international customers about bearing operation, internal component analysis, and product solutions to increase bearing service life.
• Develop comprehensive training materials and continuously review content to improve the quality of instructional media and address potential knowledge gaps in various technical areas.
• Report to the Global Group Leader of Rail Service Engineering.

• Responsible for the management of a technical laboratory that performs internal inspections of failed components to confirm root cause and develop better maintenance practices.
• Developed more efficient methods and procedures for investigating product performance, effectively reducing required field inspection and data analysis time by half.
• Presented lab analysis training during bearing workshops for Timken engineers and external customers.
• Supervised the failure mode analyses of customer-returned bearings, ensuring that the resulting reports were thorough and timely to support the organization’s needs.
• Maintained a database of over 40,000 records and provided in-depth analysis of the data, which positively influenced Timken sales as well as industry standards of safety and quality.
• Reported to the Chief Engineer of Rail.

• Responsible for optimum performance and well-being of a team of three marines trained to operate in an urban warfare environment dealing with Improvised Explosive Devices, land mines, and breaching charges.
• Deployed to Djibouti Africa in support of Operation Enduring Freedom as part of 2nd Provisional Security Company (January - September 2005)
• Focused on continuous training with impromptu classes to reinforce explosive ordnance fundamentals.
• Undertook all training activities with an emphasis on team safety and precision.

• Responsible for the instruction of first-year Engineering students in the fundamental principles of statics and dynamics.
• Successfully Instructed 45 students a semester in the creation/analysis of physical arrangements that illustrated the practical principles of statics and dynamics.
• Managed a workshop/tool room that supported 400 students in their team construction projects. Reorganized equipment and systems to optimize the learning experience.
• Maintained a safe work and instructional environment.