Software Systems Architect
Mesa Arizona
Responsible for most technical aspects of the Syn-Apps VoIP application product line. Performed sales consulting, customer support, feature enhancement, custom development as well as new application architecture and development. Moved into the lead architect role as the team grew and was generally responsible for design proposals, API specifications, product development, final product integration and packaging, internal systems development and product maintenance.Worked with steering team members to determine the most profitable custom development and OEM opportunities and in most cases worked directly with the customer or OEM partners to specify the design. Developed a deep understanding of VoIP systems programming, call control protocols, API’s and related systems for major VoIP platforms - Cisco UCM, Avaya, ShoreTel and generic SIP based PBX. Designed enterprise notification and other WFO applications that integrated with numerous disparate devices including IP Phones, IP Speakers, PC, MAC, CAP, Analog Systems, IVR’s, mobile devices and many more. Invented, designed, developed and or maintained numerous VoIP applications, systems and features including call accounting, call alerting, call directory, automated paging attendant, nurse call system, CAP notification system, auto-conference, emergency alert and many more.