Eric Cope Email & Phone Number

Manage 50+ crew members, maintain high standards of customer service during high-volume operations, resolve complaints properly and professionally, cross-train and coordinate scheduling with team to ensure continuous service, build loyal clientele through friendly interactions and consistent appreciation.Import data from Aloha, Point of Sales Software, into RTI, a Sales and Operation Software, to improve labor, product and operation costs to be under budget and improve sales.Implement biweekly operational changes from corporate.Configure current and new employees in Aloha, Point of Sales Software, for security access based on role.Review audit logs for disputable transactions and provide corrective measure.Use Microsoft Excel to improve insight into labor and product data.

Listed skills include Customer Service.

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  Kent State University

  Recreation And Leisure Facilities Management